Booking.com Travel Deals 4+

Review for lileo hotel kutaisi Georgia

Lileo Hotel and Winery is a hidden gem nestled in the heart of wine country, offering an unforgettable experience that combines luxurious accommodation with exceptional hospitality. From the moment you arrive, you are greeted with warmth and attentiveness by the owner and staff, who go above and beyond to ensure your stay is nothing short of perfect.

The owner's passion for hospitality is evident in every detail, from the beautifully appointed rooms to the personalized service. The staff is friendly, professional, and always willing to accommodate any request, making you feel truly valued as a guest.

One of the highlights of staying at Lileo is the opportunity to sample their excellent quality wine. Produced on-site, each glass is a testament to the winery's dedication to craftsmanship and tradition. Whether you're a wine connoisseur or simply appreciate a good glass, Lileo's wines are sure to impress.

Overall, Lileo Hotel and Winery offers a unique and memorable experience that is second to none. The combination of exceptional hospitality, luxurious accommodation, and excellent wine make it a must-visit destination for anyone looking for a truly special getaway.

Worst customer experience

Such an screwup booking site I have ever come across. I made an booking through this site on 7th October 2022 also paid for the same and received the confirmation mail to my email id regarding the confirmation, but when I visited the property to check in. We were informed by the property owner that the rooms are all filled after receiving all such confirmation emails I in fact even canceled the booking after all this happened and tried reaching out to the customer service over the app mentioning whatever the concern was and also tried connecting over call, which is the worst part because, when you try connecting over call they have got the recording to communicate with the customer which says to enter the confirmation number and when I do the same as I was requested to, the recording again begins from the start and I was never connected to an agent I even dropped an email and haven’t received any response yet

Developer Response ,

Hi Dee120820 and thank you for getting in touch. We are here to help and our Customer Service is available 24/7. Kindly find our contact details by clicking on the ‘Customer Service help’ option from the menu of our app or writing an email to bookingnumber@my.booking.com. We will be happy to assist you.

Price mismatch

I had a reservation recently, I reserved a room at a hotel for the price that was shown in the app. I reached the location early in the morning and there was a price mismatch. Apparently, the price that was quoted in the app was false as the owner wasn’t willing to give the room for 4 times the price shown in the app. I called the customer support and they put me on hold to call the owner of the hotel, they couldn’t get the owner to talk to them and told me they could only send an email to him regarding the price mismatch. I have been travelling for 10hrs straight, tired and sweaty was left stranded without any actual solution. Even the customer support hung up on me. I was glad I didn’t pay the amount online and chose the option to pay at the hotel. It’s just my utmost request, just update the actual price of the hotel rather than falsely advertising a cheap rate. I really hope this doesn’t happen to me or anyone else next time.

Developer Response ,

We are sorry to hear that your experience was not satisfactory, Anshuman Saikia and would like to double-check your booking details with you to find a suitable solution. In such a case we kindly ask you to contact us back via phone call and we'll be happy to look into that with you right away. App menu: Profile > Help and Support > Contact Customer Service.