BookMyShow | Movies & Events 4+

Show cancelled without prior information

I am regular happy user of book my show but today i am facing some problem . Book my show and Cinemas coordination is not good. My Point is:- we have booked show at RN Cinema, Rohtak from book my show application. I have received confirmation also by mail/ sms and what’s app. I reached Cinema with my family, according to my show time 09:00 PM. Cinema manager said show has been cancelled and we have intimate to book my show time. We don’t have any show for today ( show cancelled due to less bookings of tickets) . I am in Cinema and manager convincing me for go back to home and said we will refund your tickets amount. My house is approx 15 kms from cinema. Me 15 kms ye sunne nahi aaya tha ke movie cancel ho gaye h aap Gar chale jao. Ye aap Mujhe msg ya mail par confirmation de sakte the. So I can manage my time with another work . I am requesting to book my show Team , please take it seriously. Why customer suffer?

Developer Response ,

Hi Himanshu,

Feedback taken and we have worked with the cinema and fixed it. We'd love to have a word with you. You can touchbase with us on LIVE CHAT and our team will contact you right away.

Team BookMyShow

What a Mess! BookMyShow’s Ticketing System is a Disaster!

I’m absolutely fed up with how BookMyShow handled the Coldplay ticket sales. This has been one of the most frustrating experiences ever. First of all, the queue system was a total joke. For the first two shows, I was stuck behind 200,000+ people, and then for the third show, it was 800,000! Seriously, who are these people? Who’s actually buying these tickets? I waited patiently in the queue only to find out that the tickets were sold out by the time I finally got through. How is it possible that so many people were ahead within seconds of tickets going live? The platform clearly wasn’t built to handle this demand. It seems like bots and scalpers had a field day while real fans like me were left with nothing. What’s even more infuriating is that now all the tickets are being resold on platforms like Viagogo for 10 times the original price! How is this allowed to happen? BookMyShow did nothing to stop this, and their so-called “queue system” clearly didn’t work. It feels like the platform just handed over tickets to resellers and left the real fans hanging. Honestly, I don’t even think BookMyShow tried to put any anti-bot measures in place. If you can’t control the system or protect real customers, maybe you shouldn’t be hosting sales for such high-demand events at all. Fix your system, stop this madness, and ensure tickets go to real fans. This was a total mess.

Scammer and Fraudulent app!!!

The app firstly charges an extravagant fee for any bookings and creates new scammy features to dupe customers. Especially the share feature on the ticket which doesn’t allow you to cancel the ticket after. I wanted to cancel my wrong date ticket and they won’t let me cancel coz I apparently shared the ticket after booking. Firstly it’s their app feature but they would blame it on the cinema and secondly when I was sharing the ticket to my friend it never gave any pop up saying you can’t cancel after you share ticket. I didn’t split the money of the ticket on the app but simply shared the information. Their terms and conditions are also in the tiniest font in the lightest of grey font. If there was transparency with customer they would have put it more clearly for a customer to make an informed choice. They know that the very person booking may make a mistake but the moment another set of eyes see it they would realise and then want to modify/cancel. They are taking advantage of that. Offcourse they had to remove the cancel option after sharing to not help people rectify their mistake. I realised only a minute after booking but now they won’t refund even being within the cancellation limit with this new ridiculous feature. Please don’t use this app, instead pay the direct cinema through their own app or walk in that’s even cheaper. Worst app ever!!!

Developer Response ,

Hi,

We apologize for this. Please send us your concern at support.bookmyshow.com This will be handled with utmost priority.

Team BookMyShow