This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
. Fixed a bug with dropdowns. Now users can select values from dropdowns which have more than 5 values.
. Fixed a few other usability issues.
Ratings and ReviewsSee All
CA Service Desk Manager mobile app
Great to have this app available for iPhone.
Great App to have
Cool unified framework.
Up to six family members will be able to use this app with Family Sharing enabled.