CaratLane - A Tanishq Partner 4+

CaratLane Store Margao absolutely exquisite

CaratLane Margao Branch staff has been very warm and welcoming. Ms. Parifa has been very patient in showing us different items we wanted to see and she has explained to us in detail the way CaratLane care for their customers providing genuine information. We are overwhelmed with the services and have been so happy to place our orders for certain ornaments we liked. One request I would like to make to the owners of CaratLane is that they plan to have upto size 18 rings for women in their showroom which would help many women buy a ring of their size on their first visit to the stores. Thank you Parifa and thank you CaratLane and all the staff.

डेवलपर की प्रतिक्रिया ,

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavour to deliver such delightful experiences. Also, we will surely work on the given feedback. We look forward to serving you again in the near future.

Order placement

I had called a try at home guy and after all the details shared by him, i had placed an order for customised ring where i asked him to give me 1.08 carat solitaire in the ring of my choice from the catalogue he shared. Even after i paid an advance, the guy didn’t place an order for a week and then called me to tell me that the solitaire has sold out and now out of the options available, I’ll get 1 carat solitaire for the same price i was getting 1.08 carat last week. I had a terrible experience with him, after having multiple calls with him every day for the entire week. This was the end result.

Finally I decided to cancel the order and asked for a refund from the guy and went to gold souk mall and asked to place the same order. They said it was the sales person’s fault and they’ll assist me immediately. But i am having a similar experience with them. I had asked them to place an order for size 6 but they placed an order for size 10 instead and when I corrected them, they simply cancelled the size 10 order with no further update. It’s been a week and am still waiting on any update.

I have bought multiple items from caratlane but after this experience i would never go there again and would advice others the same.

डेवलपर की प्रतिक्रिया ,

Dear Parul, So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to customervoice@caratlane.com? We’ll work with you to resolve any issues as quickly as possible.

Pathetic service zero quality in user experiences & the tech and marketing support.

I had bought a diamond solitaire ring from CaratLane for my engagement . It was my first purchase & will be the last for sure.
From store to online it has just given me pain.
At first I was not able to place the order because of some technical issue. My gift card voucher was not working I don’t know why. Then it worked after few conversations then in the payment they applied 10k instead of 5k. After placing the order I got a call after few days that plz return our extra money otherwise they will cancel my order. I paid the amount then I got a mail after 2 days that your payment is showing as fraud so we need to clarify plz send your card details with the ID proof. & the irony is I did the payment through net banking not by card. Finally after waiting a week I receive the product and the tin box is distorted the bill is showing other amounts. Gold weight is different which was told to me in the Caratelane store.
It’s a sheer frustration for me I have been part of the several e commerce company where I have established the product but never expected this from a jewellery e commerce where your trust should be given top priority.
Thanks a lot Caratelane for ruining my experience that too for my engagement.