Chaayos India 4+

The manager, chef, female gate owning officer, cleaning staff. And the cleanliness of the ambience & most important in this covid situation- just reminds of feel of easecat home environment- so courtesies, motivated & not lease their warmth in dealing with the needs of the customers beyond their personal level- sooooooo satisfied for only mon thing since first unlock- amazing tea, top of the world taste- chicken parantha- Indian flavour - all indian Radha- ur team at Vasant Vihar & Sector 10, pinnacle mall, dwarka- manager & total staff- so cheerful- zigs bless u & all- thankyou thankyou

Needless to say Chaayos is one of the best thing that has happened to india. I have been a huge fan for years. However I stuck to in store direct orders for 7-8 years since I have Chaayos in my vicinity where I have lived. My experience with Chaayos wallet app wasn’t always great and I was always sceptical. But this time, I am forced to write a poor review. I recently started using Chaayos app for dine in orders as the order times in the store was high and there are promotions running. It made perfect sense. I loaded my wallet and placed order. I noticed that Order fulfilment does not reflect on the app. I dint care because I got the tea. Next time tho, I placed the order even before I reached the store as I was in hurry and I just had to pick it. Lo and behold the store was closed for construction. And Order was placed. No option to cancel. And no cancellations from Chaayos end. I sent an email to Chaayos support and I get two responses. On call, I am told I go to any Chaayos store and I call this number (personal number) and they will speak to the store guy to give me chai. That sounds odd. The other response i received was that we can ‘refund’ the money to wallet because chai was prepared. ??!! I am speechless. I will continue to follow what comes out of it and honestly would not follow up a lot since it’s just 109. Write a poor review is the best / worst I can do.

The manager, chef, female gate owning officer, cleaning staff. And the cleanliness of the ambience & most important in this covid situation- just reminds of feel of easecat home environment- so courtesies, motivated & not lease their warmth in dealing with the needs of the customers beyond their personal level- sooooooo satisfied for only mon thing since first unlock-amazing tea, top of the world taste-chicken paratha- Indian flavour - all indian Radha- ur team at Vasant Vihar & Sector 10, pinnacle mall, dwarka-manager & total staff- so cheerful- zigs bless u & all- thankyou thankyou