I have used this application for booking my movie tickets and had an amazing experience using this application. When it comes to book the tickets precisely for the cinepolis theatres go for this application it has an user friendly UI and great features.

They are absolutely terrible. They do not allow any cancellations or rescheduling. I understand that you cannot cancel at last minute. However some avenue and window has to be provided for genuine mistakes. Even Swiggy and Zomato where food is involved allow a 1 minute cancellation window. They claim this limitation is due to government regulation. However most other cinemas at least allow you to reschedule with some limits around it (such as specific hours/ days before show). And support is terrible. No one will pick the phone at any numbers listed in their App or Website. And the email addresses listed on both their App and website give a bounce back. Forget any kind of chat support in the App. Remember once your money is deducted it's gone. If everything goes perfectly in the booking process well and good. Else you have lost your money. Even airlines will do something like giving credits for future ticket purchases for cancellation of non refundable tickets due to genuine reasons. But not these people. The poor quality of the App is not surprising. Imagine a company that treats customers so poorly, how they must be treating their employees. No wonder these demotivated employees produce such a terrible App.

This is now regular feature that purchased tickets are not issued. They do deduct the money from payment accounts, then no tickets.Seriously it is a big harassment when you are trying have fun

The app failed to do the one job it’s built for — booking movie tickets. I selected my seats, paid through CCAvenue, and even received a successful payment confirmation from the gateway. But from Cinepolis? Absolutely nothing.No confirmation, no message, no email — not even a failed transaction alert. They don’t even have pending transaction in their transaction history.Just silence.I was left in the dark, uncertain whether the tickets were booked or my money was lost. After wasting time waiting and hoping, I had to chase down the issue myself and raise a complaint with CCAvenue, who thankfully issued a refund.This isn’t just bad UX — it’s negligence. An app that can’t confirm bookings after taking payments has no business being live.