Citibank IN 4+

Biometric verification makes so much difference. A lot more convenient now. Hope iPad’s too get a nice looking updated app. iPad app has got pulled out from the App Store for a while now. The setting up of biometric authentication with OTP was easy and efficient. One star less since iPhone X notch has not been embraced in the UI design. Not trying to be critical or nitpick but just an attempt to voice my opinion so it can be looked at. If notch is embraced in UI design, the app would be much more pleasing to the eye and can also take advantage of extra screen space available. Anyway a big thumbs up to the management and the team that has worked to bring Touch ID / Face ID.

As big the name Citi is worldwide in banking, I’d have to say that I think the app is pretty general. I hold a credit card of Citi and the credit card purchases as well as the credit card bill payments don’t get reflected for almost a day (12 hours) even after I’ve received the SMS of receipt of money by Citi in case of payments. I don’t know how an international bank gets away with that. In this day and age, the app should immediately reflect the changed balance. I don’t know if it’s for security or what (in which case immediate update is more pro-security) and why the updates are delayed for so long.
The app keeping serving the same ads and promotional messages over and over through the app which is annoying. One ad should only appear once every month or two months. Limited time deal ads should come only once.
The overview of transactions is unintuitive.
The manage card menu does not let me see some details such as my address. I don’t know if it’s absent for security purpose or what but I don’t remember which address I’ve used for which card. In that case it becomes difficult. Address change request can’t be initiated from within the app.

The app is working fine once you log in but the lig in process is a torture. Every other day, it disables the face id unlock feature on the iPhone stating security issues. And then it never accepts the password for log in. Every single time, it prompts to reset the password. But when I reset it and try to log in again, it again says wrong password. Every few days, the whole process repeats. I’m really tired. Also it doesn’t have the feature of seeing the password I typed. So it’s a blind game totally. Most of the apps provide the 👁 option to see the password temporarily. Also if you have included the face id unlock feature, the why do you disable it on your own every few days, leave that to me. If I’m opting for it, I now how to secure my phone and my app, so leave it to me. If you’re so worried about security, then don’t give an option for face id unlock just to add an eye wash to the customers.
It’s a real torture to go through the whole process of resetting password when all you want is to look at your statement of expenditure in a hurry.