FaceApp: Perfect Face Editor 9+

They forced me to update and now I hate it!!

Absolutely frustrated and annoyed after the update!! The old version was way better and the “spark” option was 100 times better than it is right now in the latest update. It was the only reason why I loved this app and now you guys changed changed everything about it. The earlier spark option seemed so realistic and beautiful! Now it’s just a plain beauty effect which is absolutely disgusting!! If not the least, please get the old spark version instead of this new one!! Everyone I know who uses this app hates the new spark effect!! Please change it to the old spark effect before people stop using this app and move on to a different app.

Developer Response ,

Hello! We are extremely sorry for your unpleasant experience with FaceApp. Could you please contact our support team at support.ios@faceapp.com for help on this issue?

Help!

This app works very well! Especially in making a person look old, it brings out the wrinkles with ease and turns the hair grey in a second. Unfortunately I was blessed with a brother in law who takes advantage of this and edits my face. Not only is my face being edited but this photo is being posted on various family and friend groups. Please face app I urge you to remove the “make a person look old “ part of the app! Thanks.

Billing Issue and Double Charge for One-Year Subscription

Dear Customer Service Team,

I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered with the billing process for my subscription to Face App.

On 10th aprl 2024, I signed up for a one-year subscription to Face App at the price of 1999. However, to my dismay, I discovered that my account was charged twice for the same amount, resulting in a total deduction of 3998 instead of the expected 1999.

I understand that billing errors can occur, but I am disappointed by the lack of transparency and accuracy in this instance. As a loyal customer, I expect a seamless and trustworthy billing process. This double charge has caused inconvenience and frustration on my end.

I kindly request that you rectify this issue as soon as possible by refunding the excess amount deducted from my account. I trust that you will take prompt action to resolve this matter and ensure that such errors do not recur in the future.

I appreciate your attention to this matter and look forward to a swift resolution. Please do not hesitate to contact me if you require any further information or clarification regarding this issue.

Thank you for your understanding and cooperation.

Developer Response ,

Hello, thank you for contacting us. We would love to help you, but we would need more information. Please navigate to FaceApp > Settings > Support > Report an issue and send logs.