FNP: Gifts, Flowers, Cakes App 4+

I got to know this app through a friend who sent me flowers. When I needed to send flowers to another friend, I came in search of this app during the second lockdown, Selected a bouquet and it was delivered on time, without any hassle. It was same day delivery. I was a bit doubtful since it was my first time using the app.
Then two weeks later while I was quarantining, it was my mums birthday and I couldn’t get out of the room to see her. So again I came here and selected a few items, it was again delivered without any hassle. Recently ordered the magic cup for a friend’s birthday that’s coming up on 21 June. In case of any complications, I ordered pretty early. It was delivered last night and I checked it to see if it’s all good. It’s was very good quality. I was truly impressed the third time. 3 out of 3 times I was very happy with the service. Maybe one small thing, the flowers could be a bit better or fully bloomed. I also recently recommended this app to another friend. it’s absolutely amazing and how quick it can be. Made life sooooooo much easier
So thank you so much!!

Dear dweepa, It’s always a pleasure serving you and we certainly look forward to doing that in the future.Flowerly yours, Team Ferns N Petals.

Ferns and Petals is a company that runs with 0 sync between their stores, logistics and order taking mechanism.
Supposedly , their website and app gives listings of available products that can be delivered to a particular location. You are supposed to choose from their and pay to them (being a special occasion gifting service ofcourse it can’t be cod). It is laughable that they have absolutely no idea if their store at a particular pincode is even functioning or not , whether they have delivery service available or not, and sometimes whether the product listed as available is there or not.
They take blind orders and refuse to deliver at the 11th hour. Their brilliant suggestion is to take the delivery a day later or maybe some other day. As per them, anniversaries and birthdays are shift-able and they have no mandate or liability to deliver it on a particular date. As the format of their company is to take orders without having their back end functions in place, waste the customer’s time and refuse at the 11th hour so that the customer is in no place to arrange from somewhere else. They have an option of refund, ofcourse, after they waste the day as if the payment matters more than providing service for them.
If you want the special days of your loved ones to turn into an absolute nightmare, please go ahead and place your orders with this company.

Dear Hansa, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals

I tried placing an order but the payment page had issues so I decided to go with someone else. Immediately a sales person (Ms. Priyanka) called and sent me a link and the payment went through. The delivery was for next day and the guy directly called the recipient and tried asking for the address (talk about a surprise huh!) and then when he couldn’t figure it out asked the recipient to collect it at their shop in Kochi. He then revealed all the order items as well to the recipient. Well the surprise went for the toss! Since the shop was far from the usual route the recipient requested if the delivery could be attempted the next day and the guy agreed to it. I received an email as well confirming a delivery before 6 PM the next day. More drama follows the next day. There is no delivery till 6 PM even after the recipient following up multiple times. There was no response to any of my tickets or mail as well. Around 8:15 PM I get a message stating a security guard refused entry at 8 PM and this at an office where there are no security guards!!! No response till know about my request to cancel the amount and refund the money!!! Surprisingly they are able to reach me within 3 mins of me refusing the payment at the page but are unable to reach me in spite of the multiple tickets raised !!!! So make your own call in whether you still want to go through with them/

Dear Customer, We're really sorry. That is not at all how things should have happened. Please send us your order
number so that we can get this resolved. Flowerly yours, Team Ferns N Petals