I was dragged into the app by the lush collection of jeans wear but my whole enthusiasm was really shattered by the utter disappointing user experience on the iOS application. Add to cart kept failing, discount coupons do not show whether the applied one is applicable or not applicable…Signing up was a big big hassle. These are some of the things that can ruin the customer experience and satisfaction. Please look into it and keep up the good name that you guys have.

I have never come across a worse app than Freakins. First of all, their products don't even remotely match what they show online—complete third-class quality. On top of that, their customer care is an absolute disaster. No matter how many times you contact them, ask questions, or submit requests, they simply don't care and have no clue how to resolve anything. They just keep sending the same generic replies over and over.And when I asked about why my return was delayed, they casually said it would take even more time! Seriously? Give me a proper reason, tracking info, or something useful, but no—it's like they're filled with people who neither know how to work nor want to help.Overall, their app, products, and customer service are all filled with incompetence. They are completely unreliable. Worst experience ever. Do not buy or use this service.

I'm really disappointed with my recent purchase. They have a great collection of clothes, but the sizing is completely off. I ordered my usual size, but everything I got was too big and lengthy. It's like they sell clothes that are the opposite of what they show on their website.To make matters worse, the return and refund process was a nightmare. I tried to initiate a return, but it was a hassle, and I wasn't able to get a refund. The whole experience was terrible, and I wouldn't recommend this brand to anyone.*Advice:* If you're considering buying from this brand, be prepared for sizing issues and a potentially frustrating return process. Maybe try contacting their customer service before ordering to see if they can provide more accurate sizing information

Horrible experience!!!! Misleading brand!!!I purchased an item in the sale and the jeans doesnt fit me so I wanted to exchange it but the exhange section is showing that jeans is completely out of stock in all the sizes!! But on the website it is showing it is available so freakins is literally misleading and not letting me exchange the product and since 4 days its showing out of stock allthough in reality it is in stock! My friend placed an order for the same jeans after 2 days and she ordered 2 pair of jeans and it got placed successfully meaning the brand is lying to us!!!!!!!I have been emailing them but in response they are giving me system generated replies what the hell???Take an action asap! Stop misleading in the name of sale!!