Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!
Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!
What if you found an item in our app and wanted you to know if it’s available in any of our stores? We have the answer to that — use our FIND IN STORE feature! This feature will show you all available sizes and colours and where we currently have them in stock.
Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!
Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.
Save the items you love the most in your own list of favourites — just tap the HEART ICON.
Turn the H&M app into your own shopping tool — activate IN-STORE MODE when you visit one of our stores. See which of your favourite-marked items are available in the store you’re in, or nearby.
Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!
Don’t miss out — download the H&M app now!
When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like!
This release contains a fix that improve the app stability.
Ratings and Reviews
Cheating the customers
I had returned 3 products to H&M. The pickup was done by Bluedart courier. I received the mail that products have been picked up. After a few days I got refund for 1 of the product. Then I called the customer service they asked me to wait for some days. After a few days got a refund for the 2nd product. Then again I called customer service to ask about the refund status regarding the 3rd product. Then they mention that they haven't received the 3rd product in the warehouse so they won't process my refund. I mean seriously?! Such a big company with such a pathetic reply. When I handed all the 3 products t the courier I also received the mail that the products have been picked up, so then how can they say after several days that they haven't received the product back?! What's my fault in this. Customer service tells me to click a photo or video while giving it to the courier the next time. I'm like what?! Absolutely stupid. I'll raise a complaint on consumer forum against them for misplacing the product and then blaming it on the customer.
Worst app ever
With a brand name this big ..this is the worst app ever that came into existence even meesho is way better than this …i used it because I thought brand is so big and all so there won’t be a chance of fraud.. I ordered something and I received something completely else ..so when I connected to their customer care they giving me false hope no one came to pick up the products in the end I didn’t received my money back …
1st - they make alot of mistakes in warehouse and misplace the orders
2nd- customer support just know how to talk to customer but they don’t get authorities to actually help a customer
3rd - the whole team in this help doesn’t have inter contact like customer service don’t have contact to courier company..i been sending and talking to them for 10 days but customer support team says we emailed them but nothing really happens ..this app is a total fraud…it will be better to just order it from Myntra or something
4th- it was not even my mistake still i have to loose all that money for nothing .. its very disappointing.
Bad experience - App and Website
I tried to purchase couple of items today and I checked on website (india) and the items are available. I added to the cart, clicked on guest checkout and filled all my details. I got an error “this form could not be submitted. Please review your input”. Fine and then I decided to download the App and signed up this time with my email and registered with h&m. Then tried to purchase the same items through the App. Got the same error “ this form could not be submitted. Please review your input”. I tried to save my delivery address details and entered my details and clicked on submit to save my details. The submit button doesn’t work. But the cancel button works fine haha. So next I tried to contact the support and there is no “proper” support on the app. Called a number and waited on line for 15 mins and listened to recorded voice. No one answered. I then tweeted for help. This is not customer service. This is not how the user experience of an app should be. The design is wrong and also the customer support is terrible.
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- H & M Hennes & Mauritz AB
- 238.3 MB
- Requires iOS 16.1 or later.
- Requires iPadOS 16.1 or later.
- Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
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- Age Rating
- © H&M HENNES & MAURITZ AB 2014
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