H&M 4+

Hi team, i just wanted to share my honest review here. No doubts you have the nice collections in the store and everything is good to go… but on the app.. OMG… the worst cme worst experience everrrr… you know guys very well that in todays time we get hardly time for in store shopping thats why we prefere online shopping more…. I have placed 2 orders From app and i rcvd the wrong article of blazer which i ordered for a special event its ok i returned it got the refund for which i have sent multiple emails… nd the 2 time i got the wrong article of the trousers… again wrong product …. Pls advise your team to prepare the order with open eyes… we dont have enough time for the return and wait for the refund…. Will never use this app

With a brand name this big ..this is the worst app ever that came into existence even meesho is way better than this …i used it because I thought brand is so big and all so there won’t be a chance of fraud.. I ordered something and I received something completely else ..so when I connected to their customer care they giving me false hope no one came to pick up the products in the end I didn’t received my money back …
1st - they make alot of mistakes in warehouse and misplace the orders
2nd- customer support just know how to talk to customer but they don’t get authorities to actually help a customer
3rd - the whole team in this help doesn’t have inter contact like customer service don’t have contact to courier company..i been sending and talking to them for 10 days but customer support team says we emailed them but nothing really happens ..this app is a total fraud…it will be better to just order it from Myntra or something
4th- it was not even my mistake still i have to loose all that money for nothing .. its very disappointing.

I tried to purchase couple of items today and I checked on website (india) and the items are available. I added to the cart, clicked on guest checkout and filled all my details. I got an error “this form could not be submitted. Please review your input”. Fine and then I decided to download the App and signed up this time with my email and registered with h&m. Then tried to purchase the same items through the App. Got the same error “ this form could not be submitted. Please review your input”. I tried to save my delivery address details and entered my details and clicked on submit to save my details. The submit button doesn’t work. But the cancel button works fine haha. So next I tried to contact the support and there is no “proper” support on the app. Called a number and waited on line for 15 mins and listened to recorded voice. No one answered. I then tweeted for help. This is not customer service. This is not how the user experience of an app should be. The design is wrong and also the customer support is terrible.