Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!
Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!
What if you found an item in our app and wanted you to know if it’s available in any of our stores? We have the answer to that — use our FIND IN STORE feature! This feature will show you all available sizes and colours and where we currently have them in stock.
Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!
Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.
Save the items you love the most in your own list of favourites — just tap the HEART ICON.
Turn the H&M app into your own shopping tool — activate IN-STORE MODE when you visit one of our stores. See which of your favourite-marked items are available in the store you’re in, or nearby.
Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!
Don’t miss out — download the H&M app now!
When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
I expected better experience from H&M app. Once you order, it doesn’t show approximate delivery date and delivery takes too much time (more than a week from Mumbai to Delhi sometimes). I opted for cash on delivery and received all my 3 orders but the return/ exchange surely could have been more simplified. There is no exchange option in the app, you can only return and order again in different size/ color. And once you return, it doesn’t show it exactly in the app, you can only track the return status outside the app - I had to to it through email where I have received return confirmation. Return also takes a lot of time and you receive your refund only after it reaches warehouse. Thankfully I did receive the money back, it was the next day after they received returned products. But it’s way too slow of a process. My orders were fine, I didn’t receive the wrong products from what I have ordered, apart from the set of 3 belts - they were all in very different sizes (what’s the point to give size option for belts in such case) - one was XS, another - M and third - XXL - they definitely all couldn’t fit one person because the length is very different. I like that they use only paper packaging. Didn’t like their points system - they deduct points in case of return (and surely that’s why vouchers have 30 days delay), I have received 10% discount on my birthday and the voucher was saying “for entire purchase” but once you apply it - it goes only for the things that don’t have any type of discount on them already - so they shouldn’t use the words “entire purchase” at least. The app needs work to get more customer oriented.
Disappointing Wishlist Experience
sruthi0808
My experience with the wishlist feature has been quite frustrating. Whenever I save products to my wishlist, they seem to disappear after a few days without any explanation. This is incredibly inconvenient, especially when I want to revisit those items later.Moreover, when I try to search for the products again, it’s not an easy task. The search functionality doesn’t seem to work effectively, making it difficult to find items that I previously saved. This has led to a lot of wasted time and effort on my part.Overall, I hope the developers can address these issues soon. A wishlist should be a reliable tool for keeping track of products, but right now, it’s more of a hassle than a help.
Worst app ever
fati098
With a brand name this big ..this is the worst app ever that came into existence even meesho is way better than this …i used it because I thought brand is so big and all so there won’t be a chance of fraud.. I ordered something and I received something completely else ..so when I connected to their customer care they giving me false hope no one came to pick up the products in the end I didn’t received my money back … 1st - they make alot of mistakes in warehouse and misplace the orders 2nd- customer support just know how to talk to customer but they don’t get authorities to actually help a customer 3rd - the whole team in this help doesn’t have inter contact like customer service don’t have contact to courier company..i been sending and talking to them for 10 days but customer support team says we emailed them but nothing really happens ..this app is a total fraud…it will be better to just order it from Myntra or something 4th- it was not even my mistake still i have to loose all that money for nothing .. its very disappointing.
Bad experience - App and Website
Raaaaaz
I tried to purchase couple of items today and I checked on website (india) and the items are available. I added to the cart, clicked on guest checkout and filled all my details. I got an error “this form could not be submitted. Please review your input”. Fine and then I decided to download the App and signed up this time with my email and registered with h&m. Then tried to purchase the same items through the App. Got the same error “ this form could not be submitted. Please review your input”. I tried to save my delivery address details and entered my details and clicked on submit to save my details. The submit button doesn’t work. But the cancel button works fine haha. So next I tried to contact the support and there is no “proper” support on the app. Called a number and waited on line for 15 mins and listened to recorded voice. No one answered. I then tweeted for help. This is not customer service. This is not how the user experience of an app should be. The design is wrong and also the customer support is terrible.
Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like!
This release contains a fix that improve the app stability.
Version 26.17.2
The developer, H&M, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Search History
Identifiers
Usage Data
Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Identifiers
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
