Hitachi India Customer Care 4+

I have been an ardent supporter of Hitachi air conditioners for over two decades. I have bought 7 ACs from this company in last five years. But lately their products are not quite upto the mark. Cooling is not good. ACs require huge maintainence. Service has been the worst I have seen from any company. Recently during lockdown I couldn’t get my AC serviced. Despite repeated requests and emails the company has not paid any heed to get my free service done. I am getting my Hospital extended And getting a new flat done. Will require 12 to 13 ACs. I know for sure, none of these will be from this degenerate company Hitachi. Request all not to buy their ACs, as you are going to regret it, like I am doing. Urge every one to buy Indian brands like Voltas or brands like O’general.

I have been facing an issue with one of their Split AC for over a year. There is a leakage which the Hitachi Service Vendor is not able to fix. Every time you raise a request from the app the vendor cancels the request from the back end saying customer not available. Even though the service engineer comes and looks at the problem. Just because they are not able to fix the problem they cancel request to show that they are productive.
I am regretting my purchase and will never buy a Hitachi product again. Also will tell all my family and friends never to buy a Hitachi.

The hitachi a/c service is horrible and it will take at least 10 days to two months for you to get service or break down service. That too you should have called them, mailed them minimum 20 times. Check with any hitachi customer who had service issues and they will say the same. Buy any air conditioner which is good in service.