Hotstar- Movies & Live Cricket 12+

Hotstar, now with Disney has some of the best shows to offer. 3 stars are all for the content provided.
But there are many issues with this app with respect to the user experience.
For one, do let us know the selected resolution, low, medium and high makes no sense and makes it difficult to predict how much data would be used by streaming a episode.
Secondly, the iPad app keeps logging me out, this did not use to happen before and is a new issue. I use my Facebook credentials to log-in so you can look into this.
Lastly, do bring the skip intro feature. Also, when using on a desktop screen, whenever I go to the next episode, the screen should automatically go into full screen mode if that was pre selected

We can assist you with clarity on this issue. Please write to us at hello@hotstar.com

The content they have is good but how the new updates on app have disrupted it the entire ott experience is worst. I’d also written to the hotstar team to bring back the watchlist option which was on the previous version on app that allows a user to add individual episodes to the watchlist. That was very simple and easier way to navigate through any particular episode. But after the new update that came in March, this feature has been disabled. You can now only add the entire series of any show to the watchlist but not particular episodes. With every update on the app in apple store, the team very conveniently write that “we are listening to you…” are you guys actually listening? These apps are made to give us entertainment, we are charged for the quality of app, content. App updates are made to fix bugs, issues ,not to distrupt the user experience, which you guys have been doing since almost 6 months. And doing a fab job in spoiling the experience 👏🏻. All the more worst experience is while navigating through episodes, the entire list just doesn’t open. Please explain how do you move forward or backwards to pick up from where we left the series? Your team has all the screenshots of the issues I have addressed, please do your homework and then come back with a resolution, ‘literally’. High time you should genuinely start listening to your users!

Hi! Thank you for being honest with us! Please share your feedback here: scroll a couple of times on the home page of the app & click on the "Share Feedback" option & share your detailed feedback along with your number. This will help us improve.

Despite the app offering a commendable content discovery feature, my overall experience with streaming has been quite disappointing. Despite having a 5G connection and a reliable internet service, I've consistently encountered issues with downloads, which invariably remain stuck at 0%. The streaming quality, unfortunately, doesn't meet the standards set by other OTT platforms like Netflix. It's disheartening to note that, despite being a paid service, I find myself resorting to alternative means such as pirate websites.

What's particularly striking is the noticeable contrast in streaming quality when comparing the app to these unauthorized sources. It's perplexing that random individuals managing pirate websites can provide a smoother and higher-quality streaming experience than a paid service. As a paying customer, this disconnect between my expectations and the delivered service is disconcerting. I had hoped for a seamless 720p streaming experience, yet I'm left with no choice but to explore alternative avenues for better quality content consumption.

Hi! Please reach us at help.hotstar.com and select "Chat with Us" or "Call Us" in order to assist you further regarding any queries you may have.