HSBC Simply Pay 4+

All of a sudden the app says that my mobile number is not linked to the app . Then registering it again is a major hassle . It’s not going through . Need to address this problem asap

Hello, apologies for any inconvenience caused. However, in order to assist you, we need more information. Request you to call us on the phone banking. Refer the link. https://www.hsbc.co.in/help/contact/ ^Nilesh

The setup process is so cumbersome, annoying and time consuming. It requires Location access — no way I’m going to risk myself because HSBC can’t develop an app without asking for sensitive information. For some so called “security” reason, it requires you to not use WiFi during setup and needs data to be turned on. Next, you can’t switch to another app during registration to lookup any information. If you do, then the app forces you to send a fresh SMS again. Once you cross these hurdles, you have to fight the Register button, which does nothing when tapped even after you’ve selected the default account. It’s 2020 — which security expert advised your team to use Security Questions and Answers? That’s the best way to expose your customers to hacks and frauds!

Overall, this app is an exercise in bad user experiences and even worse security. Better use some other bank’s app for UPI.

Hello, in order to install and use the application, kindly permit the access for the location and notifications while launching it. If the issue persists, raise the issue on https://www.apps.asiapacific.hsbc.com/1/2/inm2/complaint-form and our team will look into it. ^Nilesh

Firstly not to have biometric mode of login is a big drawback in today’s day and age. Would be convenient to have Face ID feature incorporated to this app. Surprising to see this app not supporting Face ID when HSBC India app does.

Secondly the general look and feel of UI is not sharp and slim. It’s kind of slow. Starting from size of fonts, the menu buttons and the rest don’t look comfortable as it should be. All in all it will be nice to get a good modern UI update along with biometric feature.

Hello, thank you for your feedback. We are in the process of continuously upgrading our digital capabilities. We will keep adding new features on an ongoing basis. ^Nilesh