Hungerstation 4+

PRE-ORDER

Their should be an option to make an order in advance and the restaurant and delivery person to be follow the timing.
So that the customer can have the food hot instead of cold if it delivered in advance.
I hope you understand my point, rest all well and good Thank you for your service.💐💐💐

Developer Response ,

Thanks for your feedback 💛
We always aim to provide the best service for our customers 😍

Hunger station is a thief

I visited Makkah for Umrah on 15th March 2024 and made 2 orders through hungerstation on the same day at the same location. One order was successfully delivered without any complications but the 2nd order the rider called me and said he cannot reach to the location so i have to come collect the order from where he was waiting. I had to walk to his given location but he was not there, then after calling him again he said he could not park his car so he came little ahead and asked me to come to a new location. When i went there he was gone and all this while i was chatting with the customer service too and they tried calling the rider he did not pick up the call. The customer service agent told me that he will cancel the order and process the refund which i was upset about coz that order was for Iftaar for me and my kids.
After several follow ups with the customer service through the chat process they promised that it has been processed already and it will take time for the refund.
After exact one month when i asked for the refund status the agent told me that they cannot refund the amount coz i FAILED to take the order from the rider on time. They kept promising a call from hunger station several times but never received any call. They never replied to my emails.

I have a question for hungerstation

Why would i not collect the parcel for which i already paid?

Cheaters

They would say order for first gets free delivery and also list restaurant's like free delivery for minimum order 15 and such, but you will be surprised to see an additional 18/20 SR charged while you make apple pay.
At checkout you wont notice there is a section hid beneath the order listing and apple pay options (taking advantage of users busy schedules by presenting a clean screen with order listing and price and ads below, as one would easily think thats the final screen and nothing below and you swipe on payment and its done they lured your money)

Apps should be transparent. Its not illegal to take delivery fee, but do that in a transparent way. Dont cheat customers

Developer Response ,

Hey there! 💛
We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to wecare@hungerstation.com. 💛