Screenshots

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

What’s New

Version 6.11

• Introducing independent service tasks for Field Service Management. With this, you can create service tasks that are not associated with a support ticket.
• We’ve made a small change to the reply bar on all tickets. Hope you like it!

Ratings and Reviews

4.5 out of 5
177 Ratings

177 Ratings

jumbld ,

Updates have made it awesome again

The new updates have really improved the performance of the app. Loving the spped once again!

Mathivathan ,

Easy to use and intuitive

Helps me support our customers from mobile

1963stefano ,

Perfecto!

Works great after recent update, making my day much easier.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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