Jupiter: Cards, UPI, Banking 4+

I have been using Jupiter for almost 4 months now and I switched to making most of the transactions through Jupiter. Did not rate it till now because I was enjoying the platform for quite some time but like most customers, rated it but did not review it, did not think about the app developer till now, being very open about it. What made me write this review was an Email that I received from the Jupiter team a couple hours back, stating that they will be undergoing maintenance tomorrow for 12 hours, being a banking platform, that could affect the end customers in a lot of ways and they made sure that the customers were aware of it, beforehand, on a week-off, when people love to spend. Here are some features that I loved: - Saving money in POTS - Very clear instructions about the Rewards programme(usage - based and not coupons) - Tracking and Categorising the money you spend - You can calculate your Net worth and credit score regularly through the application - A very clean UI which is amazing to use - Amazing support, amazing customer centricity(Best Feature) Would recommend it to anyone and everyone. 10 stars and a lot of love.

Hello, patron! Thank you very much for the stellar feedback and the perfect ratings. Going above and beyond for our customers gives us great pleasure, and it is one of our top priorities. Thank you once again for making our day. We'll do everything we can to keep it going. Take care and have a wonderful day ahead of you. 😊
-Devjyoti

Gist: The Jupier app is great, but the Fedral Bank KYC process is frustratingly slow, inefficient, and handled by unhelpful Fedral Bank agents who blindly follow rules without offering solutions. Despite multiple attempts, technical issues, long wait times, and unnecessary disconnections made the process a absolute nightmare and waste of time. Opinion: KYC should be smooth and hassle-free, but this was anything but. After wasting so much time on a holiday, I finally gave up and decided to accept whatever restrictions the Federal Bank imposes. Full Experience: The waiting time was misleading—though the queue showed only three people, I kept waiting endlessly even when I was next. When I finally connected, the first agent claimed she couldn’t hear me, leading to multiple disconnections. Another agent asked me to use Bluetooth headphones, which didn’t help, and even suggested I find someone else’s phone to redo the process. How is that a solution? The agents were robotic, lacked basic courtesy, and blindly followed the process without any attempt to help. There was no option to select ‘Graphic Designer’ in the app, so I had to choose ‘Marketing & Sales.’ During video KYC, the agent questioned my profession, and when I explained, she disconnected without even trying to resolve the issue. After multiple failed attempts, I finally gave up. The entire process was extremely frustrating, time-consuming, and unnecessarily complicated.

Hello, we’re very sorry to hear that you had a disappointing experience. Please reach out to us at: https://docs.google.com/forms/d/1wF-iMqEHAm09GUq-dO4dTGF41j_dcpPrynB3lYV1mOU/viewform?edit_requested=true. We value your feedback and hope to restore your confidence in our services.

Thank you.

While the card itself offers decent features, the customer service experience has been extremely disappointing. The customer service number never connects — it just plays an automated reply and then disconnects. Even the in-app chat support on the Jupiter app is unhelpful; it gives the same generic responses every time and doesn’t actually address or solve the issue. It feels like there’s no real support available when you actually need help. Overall, the worst customer service experience I’ve had.

Hello! Thank you for sharing your feedback with us.

We're truly sorry to hear about the difficulties you've faced with our customer service. This isn’t the experience we aim to provide, and we understand how frustrating it must be to not get timely or helpful support when you need it most.

To help us look into your concern more effectively and ensure it reaches the right team, we kindly request you to fill out this form:
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Once submitted, our team will review your case and get back to you with a resolution as soon as possible.

We appreciate your patience and the opportunity to make things right.