After sales service is a big big fraud, I am sure it cannot be done without the knowledge of OEM. Their modus is very clever. You register your service request with Kent Official website, their genuine service engineer will come, visit and assess, and will humongous estimate, and then will tempt into AMC nexus. He will say another engineer will come to fix and provide the AMC. Now, here you have very swiftly been sucked into a parallel fraud service nexus from Kent's genuine service network. Some engineer will come (from Safe Water Solutions of Laxmi Nagar), will fix up your RO, and will give you AMC receipt and take money. Once you get the receipt you will realise this is not a Kent receipt, but he will convince you that its Kent's authorized service center. You will start dealing with this new service center now. Everything will work fine till the time your RO is working fine. Then after couple of services, when you need a part replacement etc., you will start seeing lethargy in their response, they stop picking your calls. Then you again call 'Kent OEM service', engineer will visit you and say all your RO parts are local, and that you do not have a Kent AMC. And then what you are left with is - an AMC receipt from their service center which according to that engineer is not a Kent receipt, a broken RO and that Kent engineer. Please do not fall into this trap. Kent should take strong steps to strengthen their service network.

The best products are ruined by the pathetic after sale services and that is what is happening with KENT. Kent has subcontracted after sales services to ClearJal, and Clear Jal is playing vital role in destroying KENT market with their pathetic service. They are forcing customers for AMC and then fool them by replacing used/ repaired parts. To increase their profit margins they are not even replacing parts and just wash and fit again so that it works for another 20-30 days. When asked about why does it needs frequent service these buggers say that water is not pure that is the reason it need’s service so frequently. Bloody to purify water only we paid so much amount to KENT and then to ClearJal. Pathetic & worst service experience till now. I’ll not be surprised to see KENT out from indian market in near future and the culprit is ClearJal.

One of the worst companies when it comes to after sales service...had these buggers paid heed to service instead of spending crores on celebrities ...it would have been much better ...I had bought an electric kettle frm Flipkart 4 months back...one fine day...it stopped working all of a sudden...I tried reaching out to customer care 3 times...each time they raised a request the request got cancelled due to some unknown reason..I even tried to escalate this matter to the higheups in the customer support but no luck...they don’t even know why the request is getting cancelled each time...I stay in Bangalore..it’s not any remote place that’s not serviceable..they have proved they are just a baniya company after all ..whose motto is to sell cheap Chinese products to customer and then forget the customer...I will make sure nobody in my peer group purchase Kent products again...

I have purchased a purifier last year2018 in October. Initially for two months it was fine then all of a sudden the purified water was very slow and taking 2 to 3 hours to fill just 8 liters and later no water. I reported to Kent customer service and they replaced a sedement filter and asked me to clean up the water tank. So I followed the instructions and later it worked only for one month. Again the sedement filter is blocked. The funniest thing is there is another purifier downstairs and it works without any problem. So I told them to replace the product to which they refused upfront. They are cheating with people big time. To all people: Do not purchase this product at all. I don’t know how many people will agree with me but I am struggling with this product. Wanted to give -minus stars in the rating but it won’t accept less than one.