KisanKonnect FarmFresh Produce 4+

Like the products; not so much the app

The products you supply are fresh, not muddy, and generally of good quality - keep it up!!

The app is, however, a different story. It’s a good, easy to use, non-gimmicky app that lacks a bit of sophistication. To give you an example, I placed an order today morning - with a relaxed delivery slot for the following day. After placing the order, I realised that I had forgotten a couple of items. Though the processing of the order has not even begun, I can’t amend the order. I end up paying delivery charges because the supplementary order value is under Rs 500!

I believe that KisanKonnect doesn’t want to impose a fine on me for my forgetfulness but since they have a simplistic app, I can’t fix my old order.

Hope they’ll do something about such lacunae!!

Good products but service needs improvement

The products of Kisan konnect are good as far as quality and cleanliness is concerned. It’s your service that I have a problem with. The delivery is always hasty and if some product is not delivered, we only get to see that after the delivery person has left. And in cases where the delivery person is aware of missing products, even then they don’t correctly update the details at their end and I still end up getting a message that “0 items were missing and 0 items were returned”. Then I have to call up the customer care for getting a refund, and this has become a common and recurring irritant. It is also concerning because if i fail to notice anything immediately then my money is good as gone, because for the missing products the customer care only issues a refund after contacting the delivery person.

I’ve used other online services but never had to constantly face such problems before. You need to work on resolving this issue because sooner than later the risk of ordering from you is going to overweight the benefit and people will start thinking that ordering on your app is not worth the hassle every single time.

डेवलपर की प्रतिक्रिया ,

We've noted your feedback with Regards, Could you please share a brief description of the problem at +91 8767804840 to help us understand your concern. We will look forward to your updated review. Team KisanKonnect

Average Products OK Service

Products are average. Service is OK in my area. No instant delivery. Coconut size is at to small compared to market. Garlic was sent extremely new I could not use. Price of Some products are very high compared to local market Hence Use some other name, don’t use “Kisan”. Alphonso mangoes are double the market rate and quality not guaranteed as it’s an online purchase. Coriander leaves were full of mud, they don’t chop the roots and clean. They charge for curry leaves which should be given complimentary like sabziwalas. Overall quality of other vegetables like carrots capsicum is good . They always send light orange tomatoes. For red juicy tomatoes a local market vendor is the best. Over all : Kisan connect can be used when you are in bad health or too busy in office work or other reasons and can’t go to the market. They deliver the same day if ordered in morning or next day of ordered in evening. All online sellers including Kisan connect, Swiggy big basket send sub standard example light orange tomatoes, super huge potatoes , huge ivy gourds instead of tender ones etc . Local Sabzi wala or Mandi is still the best when it comes to buying vegetables in our Great Bharat. Thanks

डेवलपर की प्रतिक्रिया ,

We apologize for any inconvenience and thank you for your feedback. Please contact us at +918767804840 to address any specific concerns you have with our products or service. We appreciate your insights and strive to improve. Thank you for choosing Kisan Connect.