KisanKonnect FarmFresh Produce 4+

Like the products; not so much the app

The products you supply are fresh, not muddy, and generally of good quality - keep it up!!

The app is, however, a different story. It’s a good, easy to use, non-gimmicky app that lacks a bit of sophistication. To give you an example, I placed an order today morning - with a relaxed delivery slot for the following day. After placing the order, I realised that I had forgotten a couple of items. Though the processing of the order has not even begun, I can’t amend the order. I end up paying delivery charges because the supplementary order value is under Rs 500!

I believe that KisanKonnect doesn’t want to impose a fine on me for my forgetfulness but since they have a simplistic app, I can’t fix my old order.

Hope they’ll do something about such lacunae!!

Good products but service needs improvement

The products of Kisan konnect are good as far as quality and cleanliness is concerned. It’s your service that I have a problem with. The delivery is always hasty and if some product is not delivered, we only get to see that after the delivery person has left. And in cases where the delivery person is aware of missing products, even then they don’t correctly update the details at their end and I still end up getting a message that “0 items were missing and 0 items were returned”. Then I have to call up the customer care for getting a refund, and this has become a common and recurring irritant. It is also concerning because if i fail to notice anything immediately then my money is good as gone, because for the missing products the customer care only issues a refund after contacting the delivery person.

I’ve used other online services but never had to constantly face such problems before. You need to work on resolving this issue because sooner than later the risk of ordering from you is going to overweight the benefit and people will start thinking that ordering on your app is not worth the hassle every single time.

Developer Response ,

We've noted your feedback with Regards, Could you please share a brief description of the problem at +91 8767804840 to help us understand your concern. We will look forward to your updated review. Team KisanKonnect

Fraud app, pathetic customer and after sales service

They deliver mediocre quality fruits vegetables in the name of direct from farm/fresh/organic. I had ordered 2 Alphonso mangoes for 319₹ on 28th feb 2023. And they delivered me mediocre mangoes changing me premium price, in the box which sticker had been torn at the places only where it says the name of product, weight and price of it. Rest of the sticker was intact. How is this not a strategy to cheat the customer.
Their customer care service is way more pathetic than this scam they are trying to pull off. To get my refund I’ve been calling their customer care number every other day and I am yet to receive my half of the refund. I don’t know why they have credited half of the refund and harassing me process half of it.
There is no option to give 0 rating otherwise I’ve given 0 to this app/business.
Who is going to compensate for the time and mental peace, I’ve to put in for a month long follow ups?

Developer Response ,

Hi, we are sorry that you faced an issue. Could you please share your contact details with us on +918767804840 so that we can get in touch with you and resolve the issue.