Kotak Mobile Banking App 4+

Worst app for transaction

Most of the time the server is low any requests for applying credit card, personal loan or anything will not be going to open until you die or else find the alternate option. Apart the transaction keep blocking the money in between the server you will never get what u need at the utmost time.
There Artificial intelligence of helpline is more sucking while your money is stuck she didn’t even get the proper words like money deduction UPI, or UPI transaction issue. She keep telling you the same thing press this like that or blah blah. They are not at all concerned about the service they are providing they are only bothering for the money they are getting for RD, FD they have proper specific excellent response and service but at the time of apply for PL and CC they are pathetic there own server not supporting the request. Please improve the services for the app.
Even SBI app is better than this.
Mobile banking is not at all tolerable.

Worst service, worst rules , scam bank. They will try to sell their fixed deposit credit card.

Thank you , at least I got an option to write here. To say I what I feel. I was crying over the call to 3 agents I spoke to. All disconnected the call on me. I was begging telling I don’t have money. My money is help , I have baby who is one year old and I don’t have money to meet his basic food requirements, I don’t have money to buy his milk. Even if it was a stranger on road they would have helped me. But Kotak bank chose to make me suffer more. I told your phone bankers I have borrowed 200rs to recharge to call. And just in getting through the chat bot atleast 30 times I called I typed and followed IVR options but ur so called keya did not understand anything. And all my recharge money exhausted , n I told the agents if I get disconnected please call back I don’t money. But all of them r so rude so adement. I could not get to speak to a supervisor. How can someone be so insensitive and heartless to not understand a toddler requirement . I dint have money to afford his milk. God will never forgive people involved in this. Specially the agent who mis-sold the credit card. If you guys have 1% mercy left on me n my child investigate this , heat all the calls. Hear my cry , hear my frustration. Keep the money for yourself. Just hear everything I said to wake ur humanity up. I give up with u guys now they do I have money to call.

Harassment

There is no zero option available if not would have given that. Worst bank. Service is worst and they don’t know to whom they share there customers details that agency people from Delhi he is from recovery department who is harassing customer and my father day and night by calling from numerous numbers we receive calls even at night 11 pm which is against government rules Me and my father receive more than 100 calls a day and these guys have even hacked my father’s phone and has collected numbers from his call logs and threatening that he will call on all those numbers if amount is not paid. I have had the most worst experience with kotak and it’s customer service. I have taken the loan which is also cleared now only penal charges needs to be paid I don’t know from where they have got my father’s number and there team is calling him and harassing as well. I will be raising a cyber complaint against Kotak as well as the recovery agent with all the contact numbers he has been calling from and will make sure to get this escalated to RBI as well. Hacking someone’s phone is illegal for which I have already logged a cyber complaint. I have experienced this hence would suggest people to never register with Kotak Mahindra bank because they will make your life hell that is the reason I have written this review.

डेवलपर की प्रतिक्रिया ,

Hi! We are sorry to know that you are facing some issues. We want to make things right here. Please drop us an email at social.experts@kotak.com elaborating on the concern and your CRN or contact details. We assure you that we shall do whatever it takes to fix this. ^Team Kotak