Manipal Hospitals 12+

The app performance is just terrible. For several instances it takes very long to load. Logging in , booking appointments are simple transactions that can be done today on many apps but it’s a pain to get through with this app. It looks like it’s designed for an integrated experience where a patient should be able to have all info at their finger tips but the reality is far from that. For now baby steps please. Look at delivering the basic minimum - smooth logging and appointment management ( booking cancelling rescheduling and paying ) end to end well. That itself will be great.

I never liked Manipal because of their lack of empathy or their coordination. This is the perfect example of a multi-speciality hospital where no one knows anything. I had to go because of emergency and they took a scan and told I’ll get the reports soon. When I called them after 12 hours they mentioned will send in an hour. Call them again after hour, they put me on hold for 30 mins and they said 5 mins back hospital called you and you didn’t pickup their call. So it’s not our fault. Then the hospital calls 30 mins later and tells the report will be available in 24-48 hours. Good joke. You couldn’t tell this in the morning when we came to emergency. With all of these Manipal ensure people do not come to them even in emergencies. Thank you Manipal for reinforcing the trust I’ve in you that you may have good doctors but administration and communication is the worst.

The app is good for finding doctors and their availability especially the "next available slot" option
That said, there are a few issues
1. App is very slow to open
2. Payment made online does not show on the hospital records and you have to go through a lengthy process of paying once again and then waiting for the refund of the online payment
3. Even after paying online, you have again stand in queue to open appointment in the hospital before you can actually see the doctor

Pls fix these issues