MARROW - Neet PG Qbank & Tests 17+

Please add dark mode. I’m a night owl and it hurts my eyes watching screen for longer hours especially while doing tests or qbank. Please increase downloads limit to 20 or 25. Fifteen is not enough. Add a scroll bar up top to switch between subjects without going back to main menu every time. Inside ‘sort by’ menu, add an option to make system wise pooling of video modules (integrated learning). It’ll be good if you can add feature to compete with friends. Provide Editable pdfs within app for Plan C users so you have no worry about piracy and we can get a digitalised paper free notes (win-win).

I had purchased 3 months marrow NEET SS plan since I wanted to attempt Medical Oncology. There was Medical Oncology Videos when I subscribed. I had contacted their customer care before purchasing as I wanted to make sure about the topics. I was watching the Medical Oncology Videos for the first week and my preparations were going fine. Next week, they took down all the Videos under Medical Oncology Session. When contacted the Marrow Support Team, they assured that it will be uploaded in a “few days”. Waited for many more weeks, but still they have not uploaded it. Whenever contacted the Marrow Support, they ensure that they will be uploaded “very soon” or “shortly” or “within few days”. Now the NEET SS exam is over, still the medical oncology section is showing “coming soon”. I don't understand what is the definition of “soon” according to team Marrow.
This is cheating, as they assure you something when you buy it, provide it for 2 weeks and take it back without a false promise. I had spent about 27K to purchase the plan for 3 months and that is too expensive.
Never going consider or recommend Marrow. 👎🏻👎🏻
Feeling disappointed and cheated.

I wanted to give 5stars being a marrow user for more than a year and I hold high regard for exemplary staff you have put together. Therefore,I highly recommend marrow to other medical students but the new fair use policy is what disturbs me most.
I totally understand your concerns of sharing the subscription with multiple people but for that you guys already have regulations in place to counter that. For instance, restricting total number of logged in devices with same account and also limitation of total number of hours, which is fixed to 1000hours .
However, the limitation of number of times a video can be viewed is totally unacceptable. It not only disappoints the subscribers but also limits the usage. For example, a student might have watched a video long time ago and want to watch it again but gets unexpected situation and has to stop the video there itself and resume sometime later. furthermore, if he wants to have a quick glimpse into something during exam preparation time ,moreover it can happen by mistake that you may open a video by mistake .
All this can make a subscriber and a medical enthusiast to go through a video multiple times and which can lead to non viewable at critical times which can be heartbreaking.

In conclusion, it is understandable about your fair use policy but it should not be costing the student the luxury of access to quality content you have put up.