Iam a regular customer of max offline & online. 3 days before i brought a jogger for my sister , it doesn’t match to her so within 2 days i went back to max showroom with bill & price tag to retrun. Shop was not so busy with customers but still they holded me for so long. Iam seeing the max ad on their showroom tv saying easy retrun available, so i thought it’s worth waiting. But iam so disappointed that they never refunded me & they were like take another size. There is no next size available so what to do? What is the retrun process actually.

My order arrived 3 days later some products were not as shown in the picture so I tried to return the products but the return option in the app was not available. I called max customer support they told me to wait 48 hours I waited then they sent me an email saying me to return the products by visiting max store but there was no max store in my town so I decided to go to the city near my town one day before the last date of return but in the max store the staff was untrained first they told me that they cannot return my product because it is already 15 days I showed them in my phone that the last date is 10 April that is tomorrow. Then they added the details of my product but there was an error in the system they asked me to try returning online. I told them that I have tried doing that many times then that man said that the people working online and offline are different they say anything but the people in online shops don’t know about it. It was not my fault that the system was not working !!! I have used my money in that and I don’t want the product now so why mislead the person before purchasing anything that they can return it till 10th April?? Worst experience ever, never going to buy anything again from max fashion and I do not suggest anyone to buy from here.

This is hands down the most pathetic and frustrating customer service I have ever experienced. Your executives have absolutely no sense of responsibility or intent to resolve issues — only attitude and scripted, useless replies.Every single time, the only response I get is “wait for 3–5 working days.” Is this your solution to everything? Repeating the same line without any action or accountability is not customer service — it’s sheer negligence.I made a full online payment, and even after 10 days there is no delivery, no proper update, and no ownership from your end. This is completely unacceptable and reflects how poorly your system is managed.Your brand is full of loopholes, delays, and broken processes. Customers are left helpless, chasing your team for answers while being met with indifference and incompetence.This entire experience has led to extreme frustration and mental harassment. If this is the level of service you provide, it clearly shows a lack of professionalism and respect for your customers

This app and customer care is just disgusting. I placed an order from last 12 days. My order shows into Transit in my city since last 7 days and I don’t understand what exactly happening and why they are not able to deliver the order. The customer care told me that they do not have courier partner available to deliver my product. And seriously you guys are very well known brand and listening this from you is like you are really bad at maintaining the online services and it’s really disappointing. This is my first time I placed my order online from Max Fashion application and this will be my last. I will even tell people to not take any product from this application also I will stop visiting the store too. It’s really very disgusting. Please at least have some good services to update the tracking information or hire someone professional to train you for that. Note: please do not consider my 1 star as I can’t rate you in negative.