MyHealthcare Plus 4+

App looks ok but need some major enhancement

U book an appointment Dr prescribed some medicines and tests and then u have to book another appointment to share the reports and spend 1000rs again.. This is sheer business making..

Atleast an option should be there or window should be opened to upload the test results within 2 days.

Very good app, just note this point

Used to for a Max Hospital consultation. The video audio was very clear. The doctor could access my uploaded documents which is good. And I was able to upload them easily and pay easily as well. But note that
1. Upload 1 document at a time. More than 1 at a time was problematic for me
2. Go to settings and allow camera/mic access before your consultation. When I received the call I was unable to hear the doctor and vice versa because iPhone opened the normal call interface and I thought this is supposed to be a voice call only. Then I opened the app and there it asked me for mic and camera permissions after which I was able to see the doc and we had our chat.

Developer Response ,

Dear Mr Jain, thank you so much for your positive feedback, it motivates us to work harder on improving the experience for our users. While the option to upload multiple documents at one time exists on the app, we will see if we can simplify the process. Best regards, Team MyHealthcare.co

Terrible experience

I booked an online consultation with a doctor and they just did not call me at the appointment time. I waited for an hour before contacting customer. After pressing the customer care button it redirected me to skype and said that there was some error and I could not call the number. This happened repeatedly. I finally got into touch with customer care after directly calling max Saket. They called me back after half and hour and said even they couldn’t get in touch with the doctor and said I should just cancel the appointment. Max should verify with the doctor If they can actually show up for the appointment before accepting payment from the patient. The customer care number should work at least. Terrible app and absolutely dysfunctional system.