MediBuddy- Best Healthcare App 17+

Efficient Service

I had the pleasure of interacting with the clinical coordinator Geetha and Pavan who took care of all my appointment work and clinical support. I can confidently say that they are truly outstanding. Their professionalism, organization, and attention to detail were impeccable. They efficiently coordinated my appointments, ensured smooth communication between healthcare providers, and kept me informed every step of the way. The clinical coordinator's ability to address my concerns promptly and with genuine care was remarkable. They were knowledgeable, compassionate, and went above and beyond to ensure my comfort and satisfaction. Their dedication to providing exceptional patient care is commendable. I am immensely grateful for the invaluable support and guidance provided by the clinical coordinator. Their expertise and coordination skills significantly contributed to a positive and seamless healthcare experience. I highly recommend their services to anyone in need of an exceptional clinical coordinator.

Developer Response ,

Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy

Worst service one can get

I had very bad experience with the service and i wish i never have to avail the wonderful service in my life. I called up the customer care for getting the policy details for certain treatments and the support staff dont have any information and asked me to send a mail to backend team. The ticket was raised and i was promised a response in 24 hours but the wait was in vein and i reached to the customer care atleast 10 times over phone. I got the assurance from customer care executive that the treatment i am looking for is available and it is covered without any upper limit and only condition is to bear 10% copay which was known to me. I went ahead with treatment and the hospital presented the claim and to my surprise the claim was given half the amount and denied any further amount stating the limit for that treatment is exhausted. The hospital got the response in few hours but my ticket asking for clarification was still pending after a week. I reached out to the customer care just to listen a sorry from their end and no proper support was given. I had to run around in short span to arrange amount to get discharge from the hospital else they would charge for an additional day if i dont clear the bill on same day. So it is better to go without insurance and never fall for the kind of service offered. Its all in paper never work in real time

Excellent Customer Service

I recently had the pleasure of interacting with MediBuddy representatives Josmitha Fernandes and Ashutosh Bhatt, and I cannot express enough how impressed I am with their exceptional customer service. Josmitha, as the Clinical Coordinator, provided thorough and clear guidance throughout the process. Her regular calls and follow-ups ensured that I was always informed and felt supported. She was proactive in addressing my concerns and went above and beyond to provide detailed information regarding my insurance and surgery options. Ashutosh, my Care Buddy, was equally commendable. His friendly demeanor and willingness to assist made a significant difference in my experience. He consistently checked in on my progress and offered valuable insights that helped me navigate the complexities of my healthcare needs. Together, they exemplified what excellent customer service should be—knowledgeable, attentive, and genuinely caring. I highly recommend MediBuddy for anyone seeking reliable support in managing their health-related queries. Thank you, Josmitha and Ashutosh, for your outstanding service!

Developer Response ,

Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy