My11Circle - Fantasy Cricket 17+

I really had a bad experience with this app which i never had with other apps like dream 11 where if you win you get the money in your account. But just to try I withdraw a small amount of 150rs from my winnings and your app shows it will take few days to process and after 4 days it says payment successful and if you have any discrepancy contact your bank and even bank is not helping. But the issue is this that it is not my work to contact the bank it is your work to look in your clients discrepancy. Even after emailing and complaining there is no good response. So guys if you want play fantasy cricket stick to dream 11 or howzat they are much better then this app coz even after winning you can’t withdraw it. Poor customer service

We are sorry about the experience that you had. We do have 24x7 customer support. We usually respond to the emails within 4 hours of receiving it. Please share your username and registered email address at support@my11circle.com. We will look at it right away.

I registered using my phone number initially and put some Rs 1500 to play. I played for about 2-3 days and then I was not able to login. I tried forgot password option and i was able to reset the password but when i logged in i could see it was a new account all together. I had list the money that i had initially added(900 plus was left ). However, i added another 100 Rs just to see if everything was working. While filling the phone number details(it is mandatory to provide it), i got message saying that my phone number is linked to another account. So i was not able to use this account as well. I raised a complaint but every time i got an automated reply saying the complaint has been resolved. I tried live chat as well. They said to contact customer support via email. I kept my faith and tried one last time. I created a fresh account and added a different phone number. I added 500 Rs. I played few games and then the account was again blocked for fairplay. I raised another ticket with them but guess what i got automated reply saying the issue has been resolved. I have almost 1500 Rs stuck in their accounts. I would recommend to go for apps like dream11 and gamezy. Dream11 has got amazing customer support. I am very much disappointed with my11 circle.

Hi, we regret the inconvenience caused. This is not the experience that we would like any of our players to have. Please share your details at https://bit.ly/3820HU5 and we will look at it right away.

I have some Suggestions regarding transparency and UX interface

1) Since all the contestants profile has been created to play the games why you don't have an option to view the mutual player's profile and their last played match with their skill score. I has referred my friend to use MY11circle but I can't find him in the app and follow him as well.

2) Why there is no option to view my last played matches also. It was I played matches I suppose to view my contest and team selections so I can view the team and I will try to improve my team selection with my past matches.

3)Their no Clear picture for joining cash bonus Bcz I has deposited 1000 and seen that when ever I play Matches cash bonus will be added from that 1500 cash bonus. But after 1st 2 days I haven't received any cash bonuses for my played matches. If you don't show the players profiles to another contestants and their own old payed matches to themselves too means. People will find hard to trust your platform and you end with less traffic If you sort out this two flaws means you will reach huge traffic and you can beat your competitor also. Good Luck. My 11 Circle

Hi, thanks for reaching out! We'll surely look into the suggestion.