Myntra - Fashion Shopping App 4+

Myntra is probably the only site which sells original products and you don’t have to bother to check and they also have the best app.
But the poor marketing strategies like giving extra 20% off coupons which when you apply on a given product...shows that product is very close to it’s maximum possible discount and there is an effective extra discount of only 5-10%.
And further... I had exchanged some old clothes for coins during the ongoing offer.
My orders were supposed to come on three consecutive days and I returned my old clothes to the delivery person who came on the first day. My third day’s order got cancelled. When I called on the help desk they told me that I should have given my old clothes in proportion to my orders on all three days and they cancelled my order because I did not return clothes on the second day 🤦🏻‍♂️.(whereas the delivery person told me to give all clothes at once...and also it was written in the delivery message to submit all clothes that I had pledged to)
That was so unprofessional of them to do that because I had already given my items.

The primary goal of the app is to be customer friendly and to be of service and when failed on this regard to be of help but this does not seem the case with this app. I ordered a jacket for which the all inclusive bill was shown 471 but on delivery the product bill was 620 because they added delivery charges to it which I do not oppose but I want to be well informed about it. On calling the customer care they tell me that if I had done bank transfer the bill would have shown it but did not show because it was COD. Well then thank you for playing surprise surprise with the customers who have ordered it with COD. Also then the product comes in defective not once but twice! And on complaining they say that I have to wait 72hours for the complaint to process and then additional time for the exchange to happen. Gee thanks!! Now I not only have paid a surprise 149 Rs but don’t even have the jacket to take it where I want to. Thank you Myntra for being a part reason for me getting hypothermia. The best part is on complaining all they have to offer you is a pretend sorry and nothing else. Thank you again Myntra now I have another sorry to add to my jar :)

I ordered an expensive diesel brand wrist watch few days ago and when I received the order I found the additional leather strap was missing in the box. When I contacted Myntra’s customer care, I was told that I have to wait until 6th May 2019 only to know what will be the next action from Myntra. I received a message within 6days from Myntra that my product will be returned. However, I only wanted to have the leather strap back which was missing since I wanted to avoid further delay of having the complete product but to my dismay, when I called customer care on 6th I was assured on call that my product will be exchanged.
I waited till 9th May but I didn’t receive any response hence I called to customer care again on 10th May and spoke to an executive who transferred call to their senior executive named LATHA, I found her to be extremely careless and irresponsible and she also insisted that the product can only be returned and refused to proceed further regarding my complaint and kept asking me if there is any other issue to discuss. I went through a lot of mental agony in this whole process and I request Myntra’s top level management to look into this and help me out.