Myntra - Fashion Shopping App 4+

I have been purchasing from Myntra from more than 6 years, right from my college days. I have had good and bad experiences but now that every thing is being updated from your end pertaining to quality, sale and offers, including glittery advertising and commercials why are you not able to keep it up standard wise? at least with regular customers? I order a product based on brand, reviews and, quality estimation by the pictures of a product. Yet many a times I was disappointed with 8/10 purchases just because either the product I ordered was clearly used by another customer and dry cleaned and sent to me by Myntra or the quality is extremely poor where it doesn’t stand up to the description provided in the app. Why Myntra? Is it because you are maintaining dupes of the same brand or replicas of all your products? Is that why some of them seem to be good while some are of poor quality ? Every-time I order something I am left dissatisfied these days with the quality or some part of the product would be missing. (Eg. dupatta in a chudidaar set)

I have been using myntra for a while now and everything was fine but since Diwali 2024 sale. I ordered 6 items and every time parcel delivered was wrong every time i called there support and asked them to exchange the parcel with right one but they initiated for return every time. They get there convenience charges and then when i call there support they tell me that it is an issue from sellers end like bro we are ordering from myntra not any other website myntra is responsible and answerable for this. My last parcel delivered was also wrong so i did the same called the support and asked them for return only this time but now what they did is asked me to SELF-SHIP it to one of there warehouse as there pickup facility is not available in NOIDA. Ridiculous excuse from myntra. I have been calling there support and talking to there representatives, escalation supervisor and escalation manager as-well but all they do is raise a complaint and give me same message every time which is to SELF-SHIP the product to one of there warehouses which is not in Noida or Uttar Pradesh. This was not mentioned on there product that if there product have any problem they will not provide any pickup as myntra do not have delivery service on my pincode which is NOIDA. Ridiculous Myntra Ridiculous services Ridiculous support Useless policies and excuses Feel like puking now whenever i open ur app to se if you have provided me with some help.

This online store has gone bad. I ordered on their website for almost 4 years, and everything was always fine. This month I ordered jeans, when the courier brought the parcel, I paid for it, but there was another product inside the parcel. They never returned the money for these jeans to me, and they didn't send the jeans either. Then I ordered a bathrobe, and this product was sent from a different manufacturer, a different quality and even a different size. To my complaints, Mintra replies that she can't help in any way. I called the call center many times, but they answer that I need to wait a few days to solve the problem, and then they send me a message again that they can't help me in any way. But, most often, call center operators just hang up. I told my friends about what happened, and they confirmed that Mintra stopped caring about its customers and they just don't care about us. Many of my friends have already stopped ordering anything on this site. Mintra has become a very bad site for online shopping. I highly do not recommend this store. If you don't want to lose your money, time and nerves, it's better to use other online shopping apps. Thank God there are more than enough such applications now, and they care about their reputation and their customers.