Myprotein: Fitness & Shopping 4+

So I have been using my protein supplements for so long. No complaints with product quality! But however, the restocking regimen is toooooo slow they take way too lag to get the out of stock products back in stock. That’s where it gets annoying because one tends to get dependent for regular supply on a website, come to think of it, things are getting out of stock and no idea about when will it be back.

So that’s where a customer will have to re-search on other supplement websites ending up tying a good bond with’em! Loosing consistency from my protein (only interms of regularity)

But quality wise ! Great!

App works well too

Thank you for the 5* review! Kindest, Ant

1. While making a payment, the page automatically refreshes and you’ll be unaware for at least 20-30 minutes if your order is confirmed or no. 2. Worst UI that is unresponsive at all times. You have to keep refreshing to do anything 3. Worst service-waiting for the order status to change for over a week and nothing. There’s a way to send a message to know more about your order but all you get is that ‘we know its late, check the latest status on your app’. And good luck if you try calling the only customer care number available to you if you dig a little deep into the app which is also toll free and is busy 24/7. First it says busy and then it says call again later 4. You will never be able to cancel your order, all it says in the response is that is is being despatched and call to cancel. If you raise your concern by the message option, again you will be told that the order is being despatched and you can only apply for return after it gets delivered to you. But in reality, the order status says ‘processing’. And this is only when you order 1 pack of protein powder. I heard so much about this brand but all I am is disappointed and still waiting for the status of my order. 💀

Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Please can you contact through your online account asking for myself, so I can look to resolve this for you? Kind regards, Tim.

App Issues: What is the whole purpose of leasing the mobile app if your app cannot let user logged in? Everytime I open the app, It asks me to log in. It’s frustrating to log in everytime. Above all, the app is super super slow.

Super delayed orders and no inventory management:- The only reason i have to open the app again and again is to check my order status and I have been doing this since a month. Yes, a month delayed order and there is no information when will i receive the product. I ordered the product during holi sale and now they say that product is not dispatched as its out of stock. Why are you guys letting users order if its out of stock from your end? You should inform that it would be on pre-order basis, to say least of all. We would rather buy from our local shop than from you guys. Protein supplements cannot be waited for long! It’s not clothes!

As much as i have been liking their products, they give a hard time in terms of app service, delivery service, customer care service.

Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Please can you contact through your online account asking for myself so I can look to resolve this for you? Kind regards, Tim.