Noom: Healthy Weight Loss Plan 12+

Integration with fitness apps is missing

Love the features and the interface. I have lost 14kg by following this app alone without any exercise. One big let down is lack of integration with fitness apps such as fitbit and garmin. Would love to see that feature in my favourite calorie tracker app.

The Worst Experience Ever

What a scam, this has not happened to me once now with this app but twice. They have registered me for their trial. Then even asked if I would like to pay something for the 14 day free trial. Since I live in another county to verify my card I payed 5 dollars. Post that started using the app in 14 days post the trials I opened my app and it went back to free version when I messaged the support team they said my card declined. But it’s the same card that charged 5 dollars. So I said ok will enter details again and you can deduct. They said not possible please start from the beginning and here are the new rates. Which was much higher than what I had subscribed for. TOTAL SCAM! I left noom with a very bad taste in my mouth, but like an idiot. When noom reached out to me a couple of months later with an offer and me talking to their support team. I decided to give it one try. So I signed up again but this time I did not pay anything for the free trial. Just yesterday Noom again canceled my subscription saying card declined, again I talked to the support team and GUESS WHAT! the same answer we can’t give you the same subscription amount, these are the new rates 2 times higher than what I had subscribe for… TO THE ENTIRE TEAM, please don’t SCAM PEOPLE IN SUCH A SHAMEFUL WAY. Promise what you deliver.

Developer Response ,

Thank you for taking the time to give us your feedback about your Noom experience, and we apologize for the troubles you have experienced. Our Support Team would love to help you and can be reached at ASreviews@noom.com.

Its a genuine app for genuine ppl who wanna get fit.

I had downloaded the app for the trial but then it was quite similar to the app i was already using so didnt want to continue. I unsubscribed from my app store but some how i missed unsubscribing from the app. Since i was not using it, i never bothered to view the notifications. After a week after when the trial period was over i was charged for 4 months membership and I received a message for the transaction from the card.
Then, i mailed the app team to reverse my payment being genuine case of not using the service in the trial period as well, they cross checked the details and my usage. They too found that i never used any of their services and they refunded me my membership fees in 2 days. So i wont say that this app is a scam or something that just debits your account because they have your details.
They only rightfully take the fees for the service provided by them to you.

Thankyou Noom Team!