NPS by Protean (NSDL e-Gov‪)‬ 4+

Hence many apps are login using Face ID and finger print option. We are still using password to login the app. I know we are not using the app daily based. Just 50 times in an year max.

Second, need some UI design improvements, facing lots of accessibility issues. Icons and buttons are so small, it’s hard to click and navigate. And some design principles need to implemented. Example, all buttons are primary, there should be 2 primary button need to placed in one screen, so other buttons need to outline or secondary buttons, so user will not get confused.

You may beed a UX design to review the application. U no need to do wow and trending. Just make it easy to use.

Dear Sir/Madam,

Thank you for your feedback. We will try to incorporate your valuable suggestion.

Regards,
Protean e-Gov Technologies Limited
(Central Recordkeeping Agency for National Pension System)

It appears that app has been designed in such a way that a grievance can not be lodged through this. I have attempted to lodge a grievance number of time but the end portion of form is never displayed. I am using I Phone.
Another issue is money in transit status is not reflected in account status immediately . You only come to know after 2 or 3 days after it gets updated in account ,for these intervening days money vanishes without any details causing anxiety to subscriber.
In my case I have changed the POP from UTISEL to HDFC ,but in my account setting still UTISEL is shown ,though account statement reflects HDFC correctly.
NPS needs to change its attitude and work in a professional way if it has to make this scheme of Govt successful. I feel if it can not provide accurate and transparent service to its subscribers then it is of no use .

"Dear Sir/Madam,

We regret the inconvenience this may have caused.

The issue may have been encountered on account of a technical glitch. which should have been resolved by now. Request you to kindly access the NPS Mobile App again.

Regards,
Protean e-Gov Technologies Limited
(Central Recordkeeping Agency for National Pension System)"

Every time I try to login I get a prompt that my account has been locked and I need to reset the i-pin. I reset the i-pin successfully and try to login again and it still shows the same message - The account has been locked and i-pin needs to be reset.

I try to do this in my Samsung phone as well and it shows the same message. But when I login with the same creds on the website it works.

Not sure if the app is faulty or there is some issue with my PRAN.

Thank you for your valuable feedback. Apologize for the inconvenience this may have caused. The issue pertaining to the Mobile App encountered at your end has been resolved. You may now access the Mobile App and complete your transactions. If not, please do let us know, we are committed to serving you better. - Team Protean