Orange Tours and Travels 4+

My journey with Orange Travels OTT 43 was a nightmare. They charged ₹1000 for luggage well within the limits, and the driver and cleaner behaved rudely, disrespecting customers. The bus we were traveling in was seized midway, forcing us to change buses three times. In the second bus, they abandoned us at a roadside dhaba, telling us to arrange our own transport for the remaining 150 km. This caused us to spend an additional ₹1000 per person, resulting in a loss of over ₹5000 per person. The journey started with a 4-hour delay for pickup, and instead of reaching Hyderabad by 7 AM, we are now delayed until 12 PM, causing us to miss an important interview. Using a seized vehicle, blackmailing passengers for extra charges, and showing zero accountability are serious violations of consumer rights. As per the Consumer Protection Act, 2019, every consumer has the right to be protected from unfair trade practices, receive services of an acceptable quality, and seek redressal for grievances. I will file a case against Orange Travels under the Consumer Protection Act to hold them accountable for this horrifying experience.

Worst service ever. The bus has changed from multi axle to normal one last 30 mins before the bus. AC doesnt work at all. Engine gets heated up and fumes coming out of it. They Opened window since the AC doesnt work. That too holding it with a water bottle it fell down in between with force, super dangerous. Washroom breaks arent there until asked and forced for it. Engine gets heated up so the driver is going at 50 speed and reached destination at 3Pm while we are supposed to reach at 8-9Am in the morning. When the bus breaks down we have to literally wait on the road no one answers their calls from their own company and we wait on road for ever. Payed so much for nothing. Overall the worst bus travel service ever. Disclaimer- “You wanna try it , do it at your own risk”.

I won’t give 0.1 Rating also to ORANGE TREAVELS .While booking app shows WiFi, tissue,Reading light is there but when are u traveling you will come to know nothing they are providing, even we called to the Orange 24/7 they were saying we are providing everything, then he asked me to give a phone the Driver, they discussed and CUSTOMER SERVICE person saying today only we don’t have but the Driver says they don’t have WiFi in the Bus. Drivers are stopping for Dinner at DABAs where they will get good , costly food there only stopping. Sai Krishna Daba at nakirekal on Suryapet Highway Curry cost is 220 Rs, and the least one Roti is 20/Rs.