ZEE5 - Shows Live TV & Movies 4+

I bought a one month subscription pack on the 27 of Feb 2020 and till date it's not been activated. I have had numerous emails sent to the so called zee5 team ... And all the mail's seem like they are ivr mails... Not a real person emailing me... Same emails again and again with no solution at all. I have sent all the information of the transaction details from my online passbook of the bank and now they say they want more details ? Of what ? Should u pick up my bank and drop it at your doorstep ?
PATHETIC customer service, no one you can speak to regarding this, and once all the details are already given they just keep asking for more like there's no end to it. And at the end they stop replying ... Ignore you !!
I'm tired of waiting and raising tickets over tickets without getting a proper response other than the ivr crap... So I'm going to put this up on all the social media pages I can ...
It might be just 99 rupees for me but if this is done on a larger scale to even 20% of the people of India imagine the huge an ok utn that's going into their pockets by conning all of us. Sad !!

UPDATE : My issue was resolved well... Good customer support in the end and I also got one and a half month of premium subscription for the troubles I went through !!! Good job!! Impressed how the customer service came through in the end !! Bravo

Hi, we are sorry for the inconvenience caused to you. We have resolved the issue and would request you to please check the same at your end.

Chrome cast is not working. You ought to have these things sorted when you charge for your app. Subscribed for one month, really unhappy. Canceling the subscription

Edit : There’s no option for -100. I would’ve given without having to think twice. After giving the above review somebody asked me to post my concern as a ticket. But those guys didn’t seem to understand my concern. 3 months since I wrote the last review and chrome cast is still not fixed. I did a grave mistake to subscribe for this again after a small trial it looked like it’s working. What a waste of space. This is one of the most buggy app that I have ever used. The developers of this app should hang their head in shame for giving THIS. Chrome cast not working, so I thought will watch in iPad. Effing auto rotate is not designed for this app. Seriously? Lazy bunch of idiots must be working. Full screen doesn’t show up. Are you kidding me? Not even a full screen? Where is the slider? Below the next Movie queues. This is such a bad design that amateurs of app developments will be ashamed of. This is the worst 49 I must have spent my entire life. I really can’t forgive myself for wasting 49 today. The whole team is responsible and everyone related should be ashamed of developing this.

Hi, can you please contact us at https://www.zee5.com/help/ and we will gladly help you in resolving the issue.

Dear Team Zee5,

I dont know whether you have importance to my feedback of the app or not but i think this is my responsibility to give the feedback to you after using the app more than a year now. I must say that this is the most laggy online streaming app i have ever used. It simply have no comparison with Netflix and Prime Video, they are way way more smoother and fluid in user experience. In past also i gave feedback about the laggy ness of the Zee5 app but i don't know whether your team work on to improve it or not. Online playback is very slow and laggy, contents take too much time to load, options does not work most of the time, downloading series/movies is really painful . Downloading never start working on single click, i had to try multiple times and even sometimes i had to close and restart the app to start the download. This is something which is really not acceptable from an User perspective. Overall you guys really need to work on making your app most user friendly. You can see the rating of your app in the AppStore which is merely 3 star only!! Common team Zee5, please work on to make your app lag free and user friendly.

Thank you so much for the review, we’ll be sure to pass it on to the relevant team.