Physics Wallah 4+

Assistance required.

Hey PW Team,
I am a student of ARJUNA NEET 2025 batch (I have paid for the Infinite batch). I use this app on iPad and I seem to be having trouble finding some of the features on the app such as the Community tab, the Saarthi and the Infinite Mentorship features. There’s also the issue with the Dashboard. It doesn’t provide the correct info regarding the amount of lectures I attend or the amount of DPPs I solve and whenever I raise a complaint against it, they say to wait 24 hours for an update. But even so, after 24 hours, there is no update and it remains the same just as it was before. Also, I’m sure there are other iOS users who might also be facing a similar problem. Kindly look into the situation here asap for it is really frustrating not receiving what’s been promised.
Regards.

IELTS Academic

This is a fraud company! What Alakh Pandey talks in public and his costumer relationship team’s values don’t at all align. I had viewed Physics walla website to check out their IELTS Academic coaching and after few hours I got a call from them by a lady named Radhika Choubey from physics walla asking me enroll to the course I clearly asked her to give me sometime as I was not sure about giving the IELTS exam anytime soon but she kept calling me after every hour and eventually pressured me to enroll to the course by making me a fake promise that they have a refund policy and if at all I change my mind later the company would refund the complete amount. I had shut down my plans of going abroad this year due some emergencies only after 3 days I enrolled to the course. So I called the councillor Ms Radhika explaining my situation and asking for a refund. When she picked call she agreed to the refund terms which was spoken and asked me to send my receipt on WhatsApp. Later since that day she isn’t responding to call nor messages and she has blocked my number! Nor the company is responding to my emails. One of worst customer services I have ever experienced. They’re just making money by stealing from students. So I request others not to waste your money or believe Physics walla councillors words on call. They’re no less than any frauds

Developer Response ,

Hi,

We are extremely sorry for the unpleasant experience. We have forwarded your concern to the respective team and the team will be connecting with you shortly. Thank you for your patience with us.

SAARTHI FACILITY REQUIRED

Respected Alakh sir, With due respect I would like to notify it to you that I am writing this from my mother’s Instagram account as I don’t have mine .I am facing certain difficulties as a JEE and NEET (PCMB) aspirant in clearing my doubts. Previously when I was in class 10 I used to use saarthi where I cleared all my doubts. Now due to the unavailability of Saarthi feature I am facing certain difficulties. My parents had also agreed to let me study online due to 16hr saarthi feature along with best faculty online class feature (Arjuna 2025). I stay in a rural place, here I don’t have good teachers who would clear my doubt. I had asked few questions in doubts feature , AI guru etc but I didn’t get a well explained answer which I used to get earlier while using Saarthi. It’s my humble request to you to enable saarthi 16hr doubt clearing facility. Saarthi acts as a life savior in certain situations. I will be really grateful to you if you help me in this situation. Thank you