Physics Wallah 4+

Assistance required.

Hey PW Team,
I am a student of ARJUNA NEET 2025 batch (I have paid for the Infinite batch). I use this app on iPad and I seem to be having trouble finding some of the features on the app such as the Community tab, the Saarthi and the Infinite Mentorship features. There’s also the issue with the Dashboard. It doesn’t provide the correct info regarding the amount of lectures I attend or the amount of DPPs I solve and whenever I raise a complaint against it, they say to wait 24 hours for an update. But even so, after 24 hours, there is no update and it remains the same just as it was before. Also, I’m sure there are other iOS users who might also be facing a similar problem. Kindly look into the situation here asap for it is really frustrating not receiving what’s been promised.
Regards.

SAARTHI FACILITY REQUIRED

Respected Alakh sir, With due respect I would like to notify it to you that I am writing this from my mother’s Instagram account as I don’t have mine .I am facing certain difficulties as a JEE and NEET (PCMB) aspirant in clearing my doubts. Previously when I was in class 10 I used to use saarthi where I cleared all my doubts. Now due to the unavailability of Saarthi feature I am facing certain difficulties. My parents had also agreed to let me study online due to 16hr saarthi feature along with best faculty online class feature (Arjuna 2025). I stay in a rural place, here I don’t have good teachers who would clear my doubt. I had asked few questions in doubts feature , AI guru etc but I didn’t get a well explained answer which I used to get earlier while using Saarthi. It’s my humble request to you to enable saarthi 16hr doubt clearing facility. Saarthi acts as a life savior in certain situations. I will be really grateful to you if you help me in this situation. Thank you

Thank you alakh sir

Subject: Urgent Assistance Needed: Access Issue to Sarthi Feature

Dear Esteemed PW technicals team and alakh

I hope this message finds you well. I am writing to seek your guidance and support regarding a technical issue I am currently facing while trying to access the Sarthi feature on the PW app as well as the website.

Despite my efforts, I have been unable to access the Sarthi feature, which I believe is an invaluable resource for mentoring. As someone who values your expertise and guidance, I am reaching out to you in the hopes that you might be able to offer some assistance or advice.

If you have encountered a similar issue in the past or are aware of a solution, I would greatly appreciate any insights you can provide. Your experience as mentors is incredibly valuable, and I believe your input could potentially help me and others facing similar challenges.

Please feel free to respond to this message or reach out to me directly at [your contact information] if you have any information that could help resolve this issue. Your support would mean a lot to me, and I am confident that together we can overcome this obstacle.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sakshi

Developer Response ,

Dear Sakshang,

Aapko hui asuvidha ke liye hamey khed hai. Ham library se sambandhit aapki pratikriya team ko bhej rahe hain aur Saarthi se related issue ke liye video recording support@pw.live par provide karein, taaki hamari team apko jald se jald assist kar paaye.

Padhai Karte Rahe ! All the best 👍
Team PW😊