Porter- Online Delivery App 4+

Just Superb

I have barely written a review for an app and its services like this, but for porter i am pleased to right, i have used porter about 10 times in the last 2 years and believe me logistics have never been this convenient ever before, The drivers ive had have always been extremely helpful, even if ive not paid extra for helper, they have helped me the best to their capacity, the payment options are convenient, the time shown for the drivers to reach has always been accurate, if there is a way to thank porter enough i would be pleased to because transportation and logistics have never been so much convenient before..... thank you so much for the excellet app experience, excellent accuracy, polite drivers and ya one last thing een when i had an issue with payments they have waived of my entire balance too which is a really hard to find goodwill gesture these days
thanks a lot 🤟

Using legal loopholes and avoiding responsibility.

App has become popular because of the business model of quick and competitive rates offered while bringing transporters and prospective customers with together. It works around certain legal loopholes, probably to keep things simple, avoid responsibilities for bad service by transporters. I used it locally between cities, but a close relative booked their intercity service. Their partner transportation vendor picked up the goods - did not provide a challan or a receipt - so essentially you have no proof that they took your consignment. It does not reflect on the app at that stage. Also the vendor collected 80 percent of the charges which is also outside the app. Nothing reflects on this app apart from the fact that you have booked a service paying a small booking fee and that your “shifting is under progress”. So, you have to wait for 4 or 6 days or whenever your consignment is delivered . TTill that time you have no proof that you have paid the company or the fact that the consignment is collected. All through that period it shows that the payment is pending despite you paying a humongous amount. The app should record at every stage to be rated so highly and trusted . Other Swiss it remain a just a basic tool to bring a cistern and trader together without proving any security

Developer Response ,

Sorry that we couldn't deliver a perfect experience, Neel. Could you please share your contact details & order ID with us on packermover@theporter.in so that we can get in touch with you and resolve the issue.

Hidden Charges not disclosed

The app provides an easy way to get your pickup and drop but there are hidden charges with regards to how far the drop location selected is from the actual home/flat. The app allows to select only the drop location that is available via the maps in the software. We are not able to select the exact drop location required. If the house or flat is not within 50m, the delivery vendor starts asking for more money to get the items delivered. There is no provision in the scheduling to select how far it is from the actual drop location and the vendor can haphazardly ask any amount. This was my first time booking a mover and packer service through portor and I am sorry say this has been an extremely unprofessional approach towards having the quotation given and partner vendor services. Do check these hidden clauses as the porter team will just try to convince you it is the vendor’s right to ask instead of working on detailing out these clauses on the invoice of the bill. If customer is aware of such additional hidden charges, he/she might opt to not take the services of porter. Extremely unpleasant experience resulting in loss of customer. Also noticed one more thing, they block you when you raise complaints

Developer Response ,

Not the experience we wish for you to have. Please connect with us on help@porter.in so that we may investigate this further.