Rentomojo - Furniture on Rent 4+

The app is good, good variety of furniture and everything, the delivery aspect of it is really frustrating, I was told the items selected would be delivered between 8AM-2PM it’s 7PM and still haven’t received the items, moreover when I got a call from the agent who was to fix the water purifier he told me some address which was in Hyderabad and told me he was given that address with my number, which is still fine mistakes happen , raised a ticket they stated that a delivery agent would call but haven’t received a call. When I raised the ticket for the furniture as well stating that the stipulated time given had past they told me an agent from logistic would get in touch still no one did moreover the wait time to get an agent is really long there were 60-80 participants on queue before me. Please have a dedicated team to call and let people know when their furniture is gonna be delivered, everyone’s time is valuable. When I am trying to raise a ticket from the app it says please contact between 9-6 if you’ll aren’t working after 6 why the hell should we wait for you’ll.

Rentomojo service has been engaging in phishing activities. Conducting their operations according to their own terms. It's quite disappointing that they don't provide a customer care number, for emergencies. My disappointment began when I was making a payment for the month of July. The amount was deducted twice. Despite raising my concerns through chat no one arranged for a callback. I have documented the issue in an email along with attachments such as bank statements and payment receipts. It took them two months to acknowledge that the payment had been deducted twice and it was transferred to their bank account.

After enduring two months of frustration I had already requested relocation through their app as I was moving to a place, with three furniture items and one Air Conditioner (AC). However this company is terrible as they delivered all the furniture items but suddenly claimed that the AC was defective stating that it would not be possible to deliver it for another 7 to 10 days. How could anyone anticipate such an outcome without any written or verbal communication? For the 3 to 4 days I have persistently asked them for a solution or resolution regarding the AC issue. Unfortunately no satisfactory response has been provided yet leaving me still struggling to get my product delivered at my address.
I wouldn't advise anyone to use their service. In my opinion it's the worst company to obtain services from.

Two times I ordered products with Rentomojo. Its was very very horrible experience. No proper time line. Once you make the payment. They take 1 week to evaluate your profile. And after that not sure that you will get the products or not. First time I ordered 3-4 items and made the payment. After a week I was told that due to some reason I am not eligible to have all the products. I requested them to cancel my order and refund the total amount. After 8-9 days I got the amount. Again I was approached by their executive and some how he convinced me to place the order and he gave me assurance that my order would be delivered in a day. I thought to give one more chance and again I made the payment. Same thing I was following up for days and nothing happened. Again after a week I got a call from verification team and they asked me to link my credit card details. I told them that I am not going to do it and I told them to cancel my order and refund the amount.

I would really not at all give any star to Rentomojo. I would recommend Furlenco instead. They have very very quick service. I ordered the products and uploaded the required documents and the third day my order was delivered. Really fast and hassle free process.