RentoMojo: Products On Rent 4+

Value people’s time

The app is good, good variety of furniture and everything, the delivery aspect of it is really frustrating, I was told the items selected would be delivered between 8AM-2PM it’s 7PM and still haven’t received the items, moreover when I got a call from the agent who was to fix the water purifier he told me some address which was in Hyderabad and told me he was given that address with my number, which is still fine mistakes happen , raised a ticket they stated that a delivery agent would call but haven’t received a call. When I raised the ticket for the furniture as well stating that the stipulated time given had past they told me an agent from logistic would get in touch still no one did moreover the wait time to get an agent is really long there were 60-80 participants on queue before me. Please have a dedicated team to call and let people know when their furniture is gonna be delivered, everyone’s time is valuable. When I am trying to raise a ticket from the app it says please contact between 9-6 if you’ll aren’t working after 6 why the hell should we wait for you’ll.

Pathetic experience

Two times I ordered products with Rentomojo. Its was very very horrible experience. No proper time line. Once you make the payment. They take 1 week to evaluate your profile. And after that not sure that you will get the products or not. First time I ordered 3-4 items and made the payment. After a week I was told that due to some reason I am not eligible to have all the products. I requested them to cancel my order and refund the total amount. After 8-9 days I got the amount. Again I was approached by their executive and some how he convinced me to place the order and he gave me assurance that my order would be delivered in a day. I thought to give one more chance and again I made the payment. Same thing I was following up for days and nothing happened. Again after a week I got a call from verification team and they asked me to link my credit card details. I told them that I am not going to do it and I told them to cancel my order and refund the amount.

I would really not at all give any star to Rentomojo. I would recommend Furlenco instead. They have very very quick service. I ordered the products and uploaded the required documents and the third day my order was delivered. Really fast and hassle free process.

Please stay away

I am posting this review after exhausting all options. I had cancelled my subscription, never got picked up. Then given the lockdown the company has completely shut off my query resolution section in the application, no way to contact and after sending messages on chat supports and informing the customer care several times on call that pleqse pick up the furniture I have been given a cold shoulder and being continuously charged rent. Now I am not even able to rqise a request or complaint and chat feature does not work. To the company, I have vacated my apartment which I informed you several times, your furniture is with the owner, good luck recovering it from him from the apartment. Thank you for the experience. Its not even my Furniture but still I have been trying to reach you with no support at all from your end. This is in the form so that atleast you listen. And I am not liable for your furniture anymore. Good luck!

Updating the review with addition after I got a response that please mail to the said ID as we don’t have your email ID. You have my mail ID, I have shared mails several times on your aforesaid mail ID with no response. So please don’t falsify a review response with the same platitudes.

Developer Response ,

Hi, we would like to fix this. As we don't have your email address, can you please write to us at jo@rentomojo.com so that we can help you better. We look forward to your email.-LA