Shiprocket: Courier Delivery 4+

I wanted to take a moment to express my heartfelt appreciation and gratitude for the outstanding support that Nawaz has always provided in addressing critical cases. His dedication, prompt response, and unwavering commitment to resolving issues have been nothing short of exemplary. In a world where customer service often falls short of expectations. He has consistently gone above and beyond to ensure that our critical shipping and logistics needs are met with efficiency and professionalism. Whether it was a pressing delivery concern or a complex technical issue, your team has always stepped up to the challenge with enthusiasm and expertise. What truly sets Ship Rocket apart is the remarkable response time. Even in high-pressure situations, Nawaz has always been quick to respond, guiding us through the most intricate problems and providing solutions. Once again, thank you for all that you do. Your support is a crucial part of our success, and we are grateful for it. Regards,

Hi , Thanks for taking the time to share your prestigious opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have. -Team Shiprocket

Smartphone got Stolen! from the package. I shipped a “Samsung Note 20 Ultra” smartphone using their nightmare service and they didn’t deliver it to the person and when it came back smartphone was missing from the package and it was replaced with pieces of tiles ( I have uploaded the unboxing video on twitter) and When I contacted their customer support they said they will investigate but after a month they are saying they can’t do anything about it, I documented everything and even recorded unboxing video in front of courier guys and package was insured by Shiprocket (They charged extra premium), I have given all the proof to the shiprocket like weight of parcel before shipment and after it came back but even then they are refusing to do anything. They simply close the issue ticket whenever I raise it, I have also filed a complaint on Cyber Crime portal and waiting for their response and I will pursue it until I get my smartphone or compensation.

Their insurance doesn’t mean anything and they are most unreliable and they have a fraudulent behaviour like updating wrong delivery attempt status on their panel.

Please be aware and don’t fall for their low prices as their is big catch and there are also other problems with my other shipments but this one is a really hard blow.

Hi , A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- Team Shiprocket

I was supposed to receive a shipment from a place I ordered stuff in Mumbai. I had ordered twice and had received the product la the 1st time. The 2nd time i got a message saying product out for delivery on the 7th but didn’t receive anything not any attempt was made not even a call. So on 8th i called the DE’s who was supposed to deliver and he told it is another guy who will deliver on 8th and to wait for a couple of days and it will be delivered. Then the following day another guy’s number was updated still no attempt was again made. I called the DE but he never picked up even after numerous trys. Then on the following day another guy’s details were updated and still no attempt was being made and saw that they had updated saying im out of town. So i called the DE and he spoke to me very rudely and gave me no information i was very disappointed and contacted the people i ordered the stuff from she told she will have a look and told me it will be delivered by Sunday. And again and again waited for the delivery and got nothing. This is a very bad experience and worst of all there is no CS for the delivery app/service we can speak to regarding this except the delivery executive’s(DE’s) number they provide. Not even an email id! So thought of writing my experience here.

Hi, Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please help us with your registered contact details and concern in detail at escalation@shiprocket.com and we will get back to you promptly. -Team Shiprocket