Simpli Namdhari's 4+

I have been ordering fruits and vegetables in this COVID-19 situation. Till today I have only ones bad experience with regarding to the fruits still I didn’t got the replacement or refund to my account. Apart from this experience I have been delighted and support from the Banashankari store also is extremely good. From store also people tried multiple times to get my refund but the system is not processing.

I had downloaded the app with a lot of happiness as I love Namdhari’s and since I moved far away, I haven’t been able to get their products. Expectations are soon dashed as the deliveries are never on time. This is also expected given the covid restrictions but by the time it reaches my house, it’s so late that the fruits and veggies are spoiled or wilted. On top of this, the customer care number keeps me on queue till the last minute and disconnects my call. I’m so disappointed in the service and products. It’s a pleasure to shop from the stores, but in such a situation where I can’t access them... It’s an absolute disaster and disappointment. Please improve the end to end service of your app, otherwise there is no use and it only spoils the image and good name of Namdhari. I have ordered twice with great hopes, but I don’t think I will order from them again.

They keep accepting orders and do not fulfill. I started with Simpli Subscribe, they accepted order but did not deliver some items saying not in stock, but at least they did not deduct the amount as money was taken from my wallet in Simpli Subscribe. Then they asked me to use Simpli Namdhari . There it is an even bad experience, they accept order, take full amount, not deliver some items, say they will refund, but it has been 2 days now and no intimation on refund. It is such a bad experience to be paying in full, hoping they will deliver and then hoping they will refund.

Payments does not go through, it keeps throwing a developer debug statement saying “payment validator”. Customer service menu in app goes to privacy link, have to call the store to get any refund which takes a long time.