SPIN CYCLES 4+

Hidden Charges that are no where mentioned on app & shoe laces lost and replaced

I just had two pair of shoes picked up and was taken a back when the delivery boy mentioned pick and drop charges that are no where mentioned in the App even in Terms & Conditions (as of 1st June 2025) when brought to the notice I was asked to open the website and see the mention. My question is why are these small time apps not afraid of duping customers and their usual response is do whatever you want to do.
I hope this feedback is read by folks looking at availing their services and opt for someone else locally..
Update as of 6/9: I received my shoes after service and what essentially was done is that they lost a lace and replaced with a cheap quality stained shoe laces without acknowledgement.. reinforced opinion and not recommending them to anyone

Developer Response ,

Dear Customer, we're sorry for the confusion. We’ve checked and confirm no pickup or delivery charges were applied. We currently offer free pickup and drop for our Empyrean customers. Your feedback is noted, and we’re addressing the miscommunication.

Pathetic service

I entrusted my suede shoes to Spin Cycles for dry cleaning and explicitly emphasized the need for caution due to the delicate nature of the material. Despite my instructions, they managed to ruin my expensive beige shoes, leaving them discolored with a blackish-white hue. The condition of my shoes deteriorated significantly, and when I attempted to address the issue with their customer service, my concerns were not taken seriously. In fact, they requested the return of the shoes for an inspection. My experience with Spin Cycles has been dreadful, and I strongly advise against using their services. They not only failed to acknowledge my concerns but also caused damage to my valuable footwear.

Very good service provider

Hi am shahina , A customer and a franchise owner, but to be genuine SpinCycles is doing really a good job when it’s comes to service but also when any mistakes or damages happened they don’t hide .we as a team don’t pack and give the clothes with damage unlike other laundry service providers but we try our best to rectify our mistakes and do the best to the customers, so that is the reason I choose SpinCycles for the safe delivery of my costly garments. Thank you and am happy am a part of it . And finally we all are not machines mistakes happen by us but who admits it are the real hero’s. Thank you