StarQuik, a TATA enterprise 4+

The overall experience is great.
It’s true that sometimes a few items are not available which is an issue they need to address. However such items are relatively less in number. As per their FAQ you can reach out to customer service if you don’t want the refund in your wallet. (Strangely I got a refund to my card directly this time. Need to see if this will continue) If they can address these two issues and upgrade their iPhone app they should be fine. Another plus would be giving customers the option to add an item to the order within an hour of placing it but I am not sure if that would affect the delivery timelines. These are the reasons for reducing a star but they are minor issues in my view.
Speaking of pros, the prices of items are pretty reasonable if you compare with a Bigbasket or other regular supermarkets. Product quality is also good which I hope will continue given that TATA has come to be synonymous with trust over the years for Indians. And I am not even referring to Sampann which is a premium brand. The items which are available loose such as rice, dal, atta are pretty good and value for money.

This was good application till a few days ago and then it all changed for the worse. After trying to book an order for three days, I am now fully frustrated and therefore deleting the app, as they are unable to provide delivery slots. Even when delivery slots were available, they were four days after booking the order. Now even that is absent. You get a standard message that delivery slots are not available, try after some time.
I had taken up the matter with customer service on email, and I received the funniest of replies, saying that the slots are released at 12 am, and I should try that time. I even did that at 12, 1 and 2 am. There was no difference in the experience. I have written strong mails, which have only elicited standard replies, probably based on templates!
I would have given five stars earlier, but now it is zero stars.
I know what will happen after this review- they will ask me to provide screen shots. I am going to do nothing of that.
So bye bye Star Quik!

Quality of veg and fruits are of poor quality and rotten items are packed in. Customers can not trust quality as left overs and stale items not sold in store is being packed. Thick quality paper used for packaging is included in weight and items are short measured and makes big difference for 250gm package as substantial weight is of paper. Quality and availability is poor. High price is charged and small weight cauliflower is supplied, damaged coloured capsicum, which is expensive with pole marks and cuts are supplied. Chemical washed rotten ginger is shipped. Is this quality of Tata which is lacking trust. More often then not even on Sunday and Wednesday many items shown as available do not get delivered. Radishes and carrots being a normal winter vegetable is not delivered. Poor supply chain management. Veg and fruits should be delivered in day time and option given to customer to choose time slot instead its delivered after 8 PM with left over store vegetables of bad quality and shortage of substantial varieties. For online buisiness to prosper trustworthy store packers should be deployed with penalty for bad quality packing. They knowingly pack discarded products, its been seen while they pack in stores and are more busy in gossiping. Supervision is lacking.