Tata CLiQ Fashion Shopping App 4+

I have used it quite a few times since a year, I have already tried some tata brands offline like Westside, Zudio and always found them reasonable and good quality.

Coming to tatacliq, the products that I received till date have been of amazing quality and at really good sale prices. I have had experiences where they cancelled the products without an explaination and took around a week or so to refund but am generally okay with such stuff because it happens in logistics especially given the pandemic although it is improving.

There are some technical issues, the website and app aren’t the smoothest, there’s definitely some space for improvement there and also it would be so much easier if they had exchange option, because ordering another size altogether again is quite a task especially since there are shipping charges and stuff.

Dear customer, Thank you for taking out the time to write to us, we really do appreciate that. We're constantly working on fine-tuning our delivery related aspects so you have a smoother experience. Rest assured, we have noted your feedback and we will work on improving our services. ^Amit

Seems to be money looters.. i placed an order for a toy for my niece bday and got the item after 1 week of bday and I returned the item which was not requiered anymore. And set the refund status as cliq cash. So my wallet was having some money with 1 year expiry dayte.. really?! My own money in their wallet with 1 year expiry.. again i placed an order for a shoes and it shown that the item will be delivered in 2 weeks and from the date of promised delivery i used to receive calls from TataCLiQ app asking me whether i want the product delivered? But they never deliver anything after 5 days i got a message stating refund has been issued. I called the customer care and they said the product was returned as it was damaged and as per the executive’s suggestion i placed the order again again after 2 weeks the product reached my coty and They started calling me to adk whether i need the product or not and daily messages that the delivery was attempted and couldn’t completed. I never got a call from a single delivery person. Again i complained the customer care and they promised me to deliver the item in 3 days and the third day again i got a message stating the refund due to damaged product. Again there goes my koney tk there wallet with an expiry date.. they takes order keep the money witb them never delivers the product. I never had such an experience with any of the other TATA services.. pathetic.

Dear customer, Putting ourselves in your shoes, we know that this hasn't been a pleasant experience for you. We will try to figure out a fix. We request you to log in to our application and follow the provided steps to raise your concern along with the relevant screenshots. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit it. You can also give us a call on 9029108282 or reach out to us via any of the social media platforms, so we can assist you on your concerns. ^Amit

The worst experience i had with them. I ordered Apple watch SE and the watch stopped working a day after so i called their customer care to ask for a replacement turned out that they don't have a replacement policy. Cool then i asked for a refund because the piece I received was defective, they asked me to call the apple branch because that how the procedure works and get the job sheet from them in order to initiate the refund. So the first question apple centre asked why didn't you go back to the seller- no Answer cz tata cliq works like this! Then they submitted the watch because it had blue spots on it and asked me to wait till the diagnosis are completed and only after that they will provide a job sheet. I highlight the same to the customer service team of tata cliq but again they were very eager to close the case that they were calling me continuously and said Mam we cannot wait more due to our TAT and we are closing the case and you can reopen it again when you have the job sheet. Now two days after when i have the job sheet I cannot open the refund case again because the refund window is closed as per them. I mean woow I seriously would not like to deal with you guys again. Its only been 5 days that I received the watch and even after highlighting it so many times that the piece is defective they are not being supportive enough to initiate my refund! Plus they didn't let me post a review on their website!

Hi Jasleen, We assure you that it was never our intention to cause any discomfort to you and apologize for the experience you have had in this regard. We request you to log in to our Application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. ^AB