Tata Neu - Shop, Travel, Pay 4+

Tata has always been my family’s preferred shopping store be it Croma or Westside or Tata Neu.
Unfortunately the groceries shopping (Big Basket) at Tata Neu is priced very high and even after discounts the prices are higher than Dmart and Star Quik and not many discount vouchers are also available. These are regular commodities that we use, I spend 1000 and above every time I shop for groceries and the Neu points I receive is barely anything to help with my next shopping which should be around 2 weeks from today, so then I look at Dmart or Star Quik as options since I get better discounts and offers on their apps.
If Tata is able to work with better offers or voucher options it will help in making this a one stop store for all groceries as off now I use 2 other apps and where ever I get better offers on products I make purchases from that app and split the shopping.

Even if Tata could come up with Annual memberships where members receive special discounted prices like Big Basket used to offer… I think that it will also work for all. I am not sure if this offer is already available on the app but if it is then you need to make sure that it is highlighted better like Big Basket would do put up an add on membership and monthly savings.

Hoping for your support in making this a one stop store for all groceries.

Hi, we are sorry to hear that you feel the products are not available at competitive prices. We are always looking for ways to better our services and come up with new and exciting offers. Your feedback is an invaluable part of that process, and we'll surely work on it. -Jayalaxmi

I really enjoy using Tata Neu for Bigbasket Croma and UPI payment.
Please try to make app little faster and reduce number of steps for various transactions. There should be Favourites list, when you hold app icon on the screen it should have scan and pay option like Paytm provides. Homepage should not change too frequently, it makes things confusing.
Please provide option of cancelling pickup or change slot for pickup. Calling customer support for such a small task is waste of resources.
At my location, there are just 2 slots for delivery everyday which is not sufficient. Please stop giving multiple printed invoices for add on orders. Not good for environment.
Bigbasket users should get some nice bag or tall trolley with innovative designs with racks for different type of items and number lock. You can take security deposit amount for it so that things get delivered even when we are not available at home. Before items get packed, there should be an option to edit quantity or remove 1 item if something is ordered less or ordered by mistake. Returning it once received is an extra cost of Bigbasket. Many thanks for good quality products and neucoins.

Hi Vaibhav, thank you for sharing your detailed feedback. We appreciate your suggestions for improving the app interface and user experience. Your input is invaluable to us, and we will certainly take it into consideration for future enhancements. If you have any further concerns or need assistance, please feel free to reach out to us at customercare@tataneu.com, also you can use the Chat with us option in the Tata Neu app. Your support and feedback are essential in helping us enhance our services. _Renita

Hello . I tried to install the tata neu app last year itself & i did but the app was very slow , i thought since the app is newly launched might be the reason. So yesterday again i tried to login my account but the app was very slow especially when i try to juggle between the options available inside, also i placed an order from westside , the payment process itself took so long, i had to close the app 2 to 3 times to get my payment completed. The concept is really cool but app is quite a bit slow especially the interface compared to the peers. I really liked the concept of bringing sustainability into this especially 5% discount if we can exchange the product from the nearby outlets if we want to exchange & also returning our e-waste to the croma stores for the proper disposal, such initiatives are really good & need of the hour.
I would like to add a option like , the customer can opt for delivery without carry bags or brown paper covers instead the delivery person can carry the parcel in a bag & deliver it to the customer so that it can indirectly help us to put less pressure on the resources. Also try to bring up the option of recycling old clothes through your stores where you can collect the old clothes & bring life to the old clothes by recycling & reusing it, just a suggestion as we all know how water thirsty the cotton industry is.

Hi, we are sorry to hear about your experience with the Tata Neu app. We are continuously working to improve the performance and user experience. Your feedback is valuable to us, and we will certainly take it into consideration for future updates. We strive to provide you with a fast and seamless experience across all categories, and you will find the improvements soon. If you require any further assistance, please write to us at app.support@tataneu.com with your registered contact details and issue. _Yashvi