Telyport - Delivery App 4+

Don't books rush delivery

Doesn't matter if you book rush. They will club with others and delay the delivery. Sure the pricing is competitive but service is subpar.
The customer service agent says "sorry" as first line of defense but can jump into showing attitude in seconds.

Not worth using

The UI looks intuitive at first glance but basic, common sense functions don’t exist. For example, there’s no way to add an order ID to track a package that someone else has initiated. Therefore, the information they send you in an SMS is next to useless. I downloaded this app because one delivery service wanted to switch from Dunzo. The order took 1 hour. In contrast, Dunzo achieves the same order (same distance, same time of day) in under 20 minutes on a weekly basis for the last 1 year. Upon downloading, I found I had no way of checking the status of my incoming delivery. Irritated, I called Customer Support.

The CS number is next to useless. The operator had no idea how to answer basic user questions about how to track an order and instead said an engineer would call me back in 2 minutes, which never happened.

Don’t waste your time. Use Dunzo or Swiggy Go. They have their own problems but at least they’re known evils.

डेवलपर की प्रतिक्रिया ,

Hi Shagun,

The vendor who placed your order has requested the package be delivered in Xpress delivery mode which has a delivery window of 4 hours. We looked at the logs and in this case, the order has been delivered by our team in an hour and 20 mins where we stuck to our committed delivery window. We also provide a premium delivery service called Rush.

You can request the vendor to place the order in Rush so that it can be delivered faster.

On a side note, we appreciate you holding us to better standards than some of the best funded startups in the country. We assure you that we will give our every bit to gather our customers confidence. We are an early stage company with a very small team and had to prioritise other features. Live tracking by third parties, which is not available in other apps is scheduled to go live in our system by end of this month or early next month.

We hope you try our service again. We are not evil. ☺️

Unprofessional Service

There were multiple options on how much time delivery takes like 4 hours guarantee, same day, next day and so on. I selected the 4 hour delivery option but I got my package after 9 hours. Moreover the delivery agents number was switched off for few hours in between and the live location was not updating because of this. When spoken to delivery agent he said “they have a lot of other work and my work is not the only one” And they would deliver the package at their pace. Why then was there a separate pricing for 4 hour delivery and same day delivery? What if the parcel was time sensitive?
Also since it looks like a relatively small company, there aren’t a lot of customer support options.
In spite of much cheaper delivery options, not coming back to this app because of the sheer anxiety it gives because of the lack of professionalism