Telyport 4+

Excellent Service and Partners

I have used Telyport services for over 6 months now and used it extensively. I overall like the experience with their partners. There were instances where couple of partners have patiently handled situations because of delivery hiccups.

It’s cost effective for me. When I have to get a package from one end of the city to other end it’s easy for me to choose economical options like next day delivery and save money, and at the same time receive package without any damage or issues. I find it economical to use their services .

The good part is they have different options with weight and timelines. You can choose accordingly.
It’s been a great experience for me and have been recommending this in my circle !

Not worth using

The UI looks intuitive at first glance but basic, common sense functions don’t exist. For example, there’s no way to add an order ID to track a package that someone else has initiated. Therefore, the information they send you in an SMS is next to useless. I downloaded this app because one delivery service wanted to switch from Dunzo. The order took 1 hour. In contrast, Dunzo achieves the same order (same distance, same time of day) in under 20 minutes on a weekly basis for the last 1 year. Upon downloading, I found I had no way of checking the status of my incoming delivery. Irritated, I called Customer Support.

The CS number is next to useless. The operator had no idea how to answer basic user questions about how to track an order and instead said an engineer would call me back in 2 minutes, which never happened.

Don’t waste your time. Use Dunzo or Swiggy Go. They have their own problems but at least they’re known evils.

Developer Response ,

Hi Shagun,

The vendor who placed your order has requested the package be delivered in Xpress delivery mode which has a delivery window of 4 hours. We looked at the logs and in this case, the order has been delivered by our team in an hour and 20 mins where we stuck to our committed delivery window. We also provide a premium delivery service called Rush.

You can request the vendor to place the order in Rush so that it can be delivered faster.

On a side note, we appreciate you holding us to better standards than some of the best funded startups in the country. We assure you that we will give our every bit to gather our customers confidence. We are an early stage company with a very small team and had to prioritise other features. Live tracking by third parties, which is not available in other apps is scheduled to go live in our system by end of this month or early next month.

We hope you try our service again. We are not evil. ☺️

Top notch service

I should really appreciate the effort of team telyport . During this crucial lockdown they helped me buy medicine which is not available anywhere.
They helped me to procure the same from Vikram hospital and delivered in Electronic City within the Sla .
To talk about the pricing I think it’s way lesser than the market.

Thank you team for the timely help.