TrustYou 4+
The power to listen
TrustYou GmbH
Designed for iPhone
-
- Free
iPhone Screenshots
Description
TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:
Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app
Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score
Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Send and receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.
New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.
Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.
What’s New
Version 5.55.13
We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall.
Ratings and Reviews
Recent update doesn’t work
The recent update leads to blank page...
Application
Cannot open to see scores on app. The app has some problem. Only can read the comments given. Incase no comments it just shows a blank screen. Need to work on this urgently. Even cannot see the entire card with room number etc as shown on desktop.
Developer Response ,
Hi,
We are sorry to hear that you had some inconvenience with our app. In the meantime, we have released a new version (5.1.20) of the app in November 2020, to deliver you a better user experience! Try it out and let us know in case of any concerns or questions at app-support@trustyou.com
Thanks!
Not working
It is not working, every time I try to open it goes off immediately
No action despite the complaint
It is continuously crashing
Developer Response ,
Thank you for the feedback. We would like to let you know that we have relaunched the TrustYou app. Please make an update to fix the issue.
App Privacy
The developer, TrustYou GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- TrustYou GmbH
- Size
- 40 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © (c) TrustYou GmbH 2019
- Price
- Free