Uber - Request a ride 4+

I have seen above that many person have claimed that they have been charged extra, yes that is correct and same issue with me also, some days back i was in bhubaneswar and for continuously three days i have used uber services and that was good but on the fourth day i had a flight by 6.00 am and already checked out from the hotel hoping that uber was there no tension but as i checked out from the hotel and booked a uber but after some time the driver route was not responding in the app and as well as nor driver was attending my call i stood there alone by the road side for 15-20 minutes after that lossing all hope about uber i quickly downloaded the ola app and trust me within 4-5 minutes i was in the car and while i about to reach airport i got a message that i have to pay Rs. 72 for cancellation charge and after some time i got a call from the hotel asking me that my uber reached the hotel and was asking for me so what type of service is that..You guyz should reshuffle your services because this is not the right way to treat customers as well as why should i pay for nothing. it was not my mistake he was not attending my call and why should i wait for so long while other services were available. Therefore if this will not be solved then definitely not only me your other customers will also change there riding app.

This is not the first time that I’ve faced this issue that I faced today .. I don’t know why and where you guys picked up these kind of people for putting your clients life in dangerous situations ..

“I booked the bike driver for safely reach on the destination on timing but today again in the early morning I got such an amazing driver who just was not in the properly waked up even he gave me helmet like a cap which was broken + that cap has dropped off in between of the road and the driver rudely asked me to picked that up which was too far away and I asked him to pick that so that I could reach on time but he declined and started abusing me like you don’t know how to book Uber .. I’m cancelling the trip even I asked him to talk his senior but he just left me in between of that running road and just ran out.. “
Is this really I deserve or any client deserves ? Even after paying off ?is Uber couldn’t afford professional service? That guy literally dirty not groomed not wearing clean shirt even he was smelling bad odour .. the bike was not in good condition ..helmet was broken where is the safety in the Uber ??.. I was literally shocked today I couldn’t even imagined that situation happened with me can happen again with anyone else too if this is the service..

Uber as an online platform is great. Having said that, there is considerable scope in improving the in-field experience of the passenger. The foremost and vital part is cab drivers accepting the ride request and not turning up. They cancel the ride or delay it so much that forces the passenger to cancel and rebook another ride. This makes the passenger liable for cancellation charges. A very unfair situation, not to mention the missed flight/train/appointment and the attendant stress that the passenger goes through. I have faced this problem in Pune majorly and Delhi NCR on a number of occassions. Next issue is the cleanliness of the cabs. Some cabs are spotlessly clean and well maintained but then there are a few cabs which should really not be on the road. Lastly and rarely is the issue of cab driver behaviour. Sleepy cab drivers, though rare, is a serious issue that needs to be addressed scientifically. The Uber needs to work with other aggregators like Ola to ensure that cab drivers do not work beyond reasonable hours to make more money. I have had three situations where the cab driver was exhausted due to long hours and very sleepy. In one case I had to take over driving duty to prevent serious accident. In another case the driver was sleepy and the cab met with an accident. The passenger may himself be sleepy and not in a position to intervene suitably. The onus is on Uber to work towards providing a safe ride. Thanks for asking for the feedback.