UTS 4+

I was able to book my seasonal tickets on this app very easily. I chose the paperless option while booking. While it’s good that we have this option, there should also be an option to download your ticket to your phone or at least an option for user to email the same to self. This app relies on good internet connection. Sometimes ticket is checked while we are in the train and have bad network coverage. This makes it almost impossible to open the app and show the ticket. Please improve your app features quickly and allow users to download ticket to their phones or email the ticket to themselves.

This app is nightmare to use. I want to know who developed this app. After entering all the details it will ask to login and register. After registration again you need to start from the beginning. After booking, if you select show ticket it will say no active ticket found. If you click on booking history it will ask to login. Login and try again it will display partial ticket, click on it for more details instead it will ask you whether you want to rebook the ticket. What the hell and top of that beside my ticket it will show next trains. What the hell I am supposed to with next train and why it’s getting displayed in booking history. Ticket id in Booking history and Cancel ticket are different. I can’t logout and login from different mobile it says my imei verification under progress. One more thing, how the common man should know whether the train is slow, express of super fast especially express and super fast in India train does not make any difference instead could have provided Option to select train which is much easier. Did the people get paid to rate so much for this under developed app? School kids will do a better job.

1. Antyodaya train type is not yet included in mobile app. As Antyodaya train fare is 15% higher than Superfast, I had to pay a fine as i had selected Superfast while booking the ticket. It has been more than 6 months after i raised complaint for the same issue. But no resolution till date. I really don’t understand the problems in implementing this facility which is available in counters / ATVMs

2. Also we are facing troubles to get a connecting train ticket as it is not possible to book ticket inside the station and on tracks. If the option is given, it will be very useful. Now we need to get down in the station and run to ticket counters / ATVM to get tickets. Sometimes if the buffer time is less, this creates a lot of pressure / fear of losing the connecting train.